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Compare JIRA Service Desk, Moxie, and Micro Focus Service Management Automation

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 404 reviews)
7.9
(Based on 18 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 405 reviews)
8.1
(Based on 18 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
8.3
(Based on 7 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
7.9
(Based on 7 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
8.6
(Based on 15 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.0
(Based on 6 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 396 reviews)
5.9
(Based on 18 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
5.0%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
55.0%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
40.0%
69.2%
 
Information Technology and Services
29.2%
Insurance
11.1%
Information Technology and Services
25.4%
 
Computer Software
15.4%
Retail
7.4%
Hospital & Health Care
10.2%
 
Internet
6.2%
Hospitality
7.4%
Insurance
8.5%
 
Telecommunications
4.3%
Internet
7.4%
Airlines/Aviation
8.5%
 
Financial Services
4.0%
Individual & Family Services
7.4%
Financial Services
3.4%
 
Other
40.9%
Other
59.3%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Religious Institutions

The way you can curate unique customer engagement to your company and website in mobile format.

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
Andrea P.
Administrator in Computer Software

There is still room to improve in its features. Still something to do regarding management of custom fields in the SD screens and SLA functionality.

G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Ask JIRA Service Desk a QuestionContact JIRA Service DeskAsk Moxie a QuestionContact MoxieAsk Micro Focus Service Management Automation a QuestionContact Micro Focus Service Management Automation
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