Compare Jira Service Desk, Moxie, and Micro Focus Service Management Automation

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
7.7
(Based on 19 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
7.9
(Based on 19 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.5
(Based on 7 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.1
(Based on 7 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
8.7
(Based on 15 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.0
(Based on 6 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
5.6
(Based on 19 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
4.8%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
57.1%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
38.1%
69.2%
 
Information Technology and Services
28.7%
Insurance
10.7%
Information Technology and Services
25.4%
 
Computer Software
15.2%
Financial Services
10.7%
Hospital & Health Care
10.2%
 
Internet
6.0%
Retail
7.1%
Insurance
8.5%
 
Telecommunications
4.2%
Internet
7.1%
Airlines/Aviation
8.5%
 
Financial Services
4.1%
Individual & Family Services
7.1%
Utilities
3.4%
 
Other
41.8%
Other
57.1%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User

Support from the moxie team Ease of use of the tool

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

G2 Crowd User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
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Kate from G2 Crowd

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