G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare Jira Service Desk, Moxie, and Micro Focus Service Management Automation

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 411 reviews)
7.8
(Based on 17 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 412 reviews)
8.1
(Based on 17 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 153 reviews)
8.2
(Based on 6 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 151 reviews)
7.8
(Based on 6 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 341 reviews)
8.6
(Based on 14 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 142 reviews)
8.8
(Based on 5 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 403 reviews)
5.7
(Based on 17 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
5.3%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
57.9%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
36.8%
69.2%
 
Information Technology and Services
29.0%
Insurance
11.5%
Information Technology and Services
25.4%
 
Computer Software
15.2%
Retail
7.7%
Hospital & Health Care
10.2%
 
Internet
6.1%
Internet
7.7%
Insurance
8.5%
 
Telecommunications
4.3%
Individual & Family Services
7.7%
Airlines/Aviation
8.5%
 
Financial Services
3.9%
Hospitality
7.7%
Utilities
3.4%
 
Other
41.5%
Other
57.7%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Financial Services

The reporting is very easy to use and complete

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Services

At times you lose track of where you are or were.....not as friendly as I thought, maybe it needs to have the correct audience since I'm in the Technical area and not so much in the Admin area.

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
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Kate from G2 Crowd

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