Compare JIRA Service Desk, Moxie, and ServiceNow

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 404 reviews)
7.9
(Based on 18 reviews)
8.5
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 405 reviews)
8.1
(Based on 18 reviews)
7.7
(Based on 480 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
8.3
(Based on 7 reviews)
7.5
(Based on 143 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
7.9
(Based on 7 reviews)
8.0
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
8.6
(Based on 15 reviews)
8.1
(Based on 384 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.0
(Based on 6 reviews)
8.3
(Based on 141 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 396 reviews)
5.9
(Based on 18 reviews)
8.0
(Based on 474 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
5.0%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
55.0%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
40.0%
79.6%
 
Information Technology and Services
29.2%
Insurance
11.1%
Information Technology and Services
28.6%
 
Computer Software
15.4%
Retail
7.4%
Higher Education
7.5%
 
Internet
6.2%
Hospitality
7.4%
Hospital & Health Care
7.3%
 
Telecommunications
4.3%
Internet
7.4%
Computer Software
6.6%
 
Financial Services
4.0%
Individual & Family Services
7.4%
Financial Services
5.4%
 
Other
40.9%
Other
59.3%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

G2 Crowd User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
Sanket M.
Administrator in Internet

Lack of predefined templates and ease of navigation

G2 Crowd User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
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Kate from G2 Crowd

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