G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare Jira Service Desk, Moxie, and ServiceNow

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 411 reviews)
7.8
(Based on 17 reviews)
8.5
(Based on 484 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 412 reviews)
8.1
(Based on 17 reviews)
7.7
(Based on 484 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 153 reviews)
8.2
(Based on 6 reviews)
7.5
(Based on 140 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 151 reviews)
7.8
(Based on 6 reviews)
8.0
(Based on 141 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 341 reviews)
8.6
(Based on 14 reviews)
8.1
(Based on 387 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 142 reviews)
8.8
(Based on 5 reviews)
8.3
(Based on 138 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 403 reviews)
5.7
(Based on 17 reviews)
8.0
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
5.3%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
57.9%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
36.8%
79.3%
 
Information Technology and Services
29.0%
Insurance
11.5%
Information Technology and Services
27.7%
 
Computer Software
15.2%
Retail
7.7%
Higher Education
7.8%
 
Internet
6.1%
Internet
7.7%
Hospital & Health Care
7.5%
 
Telecommunications
4.3%
Individual & Family Services
7.7%
Computer Software
6.7%
 
Financial Services
3.9%
Hospitality
7.7%
Financial Services
5.8%
 
Other
41.5%
Other
57.7%
Other
44.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

No workflow, missing integration with outlook

Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
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Kate from G2 Crowd

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