Compare JIRA Service Desk vs Oracle Service Cloud (formerly RightNow)

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comparison of JIRA Service Desk vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 426 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 405 reviews)
8.4
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 406 reviews)
8.2
(Based on 57 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 152 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 150 reviews)
7.8
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
7.4
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
7.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 397 reviews)
6.3
(Based on 56 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
55.6%
 
Information Technology and Services
29.1%
Information Technology and Services
24.0%
 
Computer Software
15.3%
Retail
9.6%
 
Internet
6.1%
Financial Services
5.8%
 
Telecommunications
4.3%
Computer Software
5.8%
 
Financial Services
4.0%
Marketing and Advertising
3.8%
 
Other
41.2%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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