Compare JIRA Service Desk vs Oracle Service Cloud (formerly RightNow)

See this comparison of JIRA Service Desk vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
8.3
(Based on 53 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
8.1
(Based on 52 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
7.2
(Based on 48 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
6.1
(Based on 51 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
12.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
51.7%
 
Information Technology and Services
28.5%
Information Technology and Services
26.0%
 
Computer Software
15.8%
Retail
10.4%
 
Internet
6.4%
Financial Services
6.3%
 
Telecommunications
4.3%
Computer Software
6.3%
 
Financial Services
4.1%
Consumer Electronics
4.2%
 
Other
40.9%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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