Compare Jira Service Desk vs ProProfs Knowledge Base Software
See this
comparison of Jira Service Desk vs. ProProfs Knowledge Base Software
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
Ease of Use
Ease of Use
7.9
9.4
Ease of Setup
Ease of Setup
7.3
Not enough data available
Ease of Admin
Ease of Admin
7.4
Not enough data available
Quality of Support
Quality of Support
8.0
8.6
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Jira Service Desk
8.5
ProProfs Knowledge Base Software
9.0
Ease of Use
Jira Service Desk
7.9
ProProfs Knowledge Base Software
9.4
Ease of Setup
Jira Service Desk
7.3
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
Jira Service Desk
7.4
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
Jira Service Desk
8.0
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
Jira Service Desk
8.2
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
Jira Service Desk
7.8
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.0
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
Jira Service Desk
8.1
ProProfs Knowledge Base Software
Not enough data available
Community Forums
Jira Service Desk
7.9
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
Jira Service Desk
7.8
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
Jira Service Desk
8.0
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
Jira Service Desk
8.2
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
Jira Service Desk
8.7
ProProfs Knowledge Base Software
Not enough data available
Live Chat
Jira Service Desk
7.5
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
9.1%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Information Technology and Services
28.7%
Computer Software
50.0%
 
Computer Software
15.3%
Information Technology and Services
18.8%
 
Internet
6.0%
Telecommunications
6.3%
 
Telecommunications
4.2%
Internet
6.3%
 
Financial Services
4.2%
Graphic Design
6.3%
 
Other
41.5%
Other
12.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Screenshots

 
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ProProfs Knowledge Base Software
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