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Compare Jira Service Desk vs ProProfs Knowledge Base Software

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comparison of Jira Service Desk vs. ProProfs Knowledge Base Software
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 431 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 410 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 411 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
7.6
(Based on 153 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.7
(Based on 151 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 340 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.4
(Based on 142 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 402 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
9.1%
 
Information Technology and Services
29.0%
Computer Software
50.0%
 
Computer Software
15.2%
Information Technology and Services
18.8%
 
Internet
6.1%
Telecommunications
6.3%
 
Telecommunications
4.3%
Internet
6.3%
 
Financial Services
3.9%
Graphic Design
6.3%
 
Other
41.4%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

Jacqueline R.
User

Really there is nothing to dislike about ProProfs

 
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