Compare JIRA Service Desk vs ProProfs Knowledge Base Software

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comparison of JIRA Service Desk vs. ProProfs Knowledge Base Software
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 422 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 401 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 402 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
7.6
(Based on 150 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.7
(Based on 149 reviews)
Not enough data available
Quality of Support
Quality of Support
8.2
(Based on 332 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.4
(Based on 139 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.1
(Based on 393 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.2%
0.0%
 
Information Technology and Services
29.0%
Computer Software
28.6%
 
Computer Software
15.3%
Information Technology and Services
14.3%
 
Internet
6.2%
Graphic Design
14.3%
 
Telecommunications
4.4%
Arts and Crafts
14.3%
 
Financial Services
4.0%
Telecommunications
14.3%
 
Other
41.1%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Jacqueline R.
User

Really there is nothing to dislike about ProProfs

 
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Kate from G2 Crowd

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