Compare JIRA Service Desk vs ProProfs Knowledge Base Software

See this comparison of JIRA Service Desk vs. ProProfs Knowledge Base Software based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
7.6
(Based on 145 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.6
(Based on 144 reviews)
Not enough data available
Quality of Support
Quality of Support
8.2
(Based on 326 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.4
(Based on 137 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.1
(Based on 385 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
0.0%
 
Information Technology and Services
28.5%
Computer Software
28.6%
 
Computer Software
15.8%
Information Technology and Services
14.3%
 
Internet
6.4%
Graphic Design
14.3%
 
Telecommunications
4.3%
Arts and Crafts
14.3%
 
Financial Services
4.1%
Telecommunications
14.3%
 
Other
40.9%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
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