Want to see who topped the 2019 Best Software Awards?

Compare Jira Service Desk vs Salesforce Knowledge

See this

comparison of Jira Service Desk vs. Salesforce Knowledge
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
45.5%
 
Information Technology and Services
28.8%
Internet
22.2%
 
Computer Software
15.1%
Computer Software
22.2%
 
Internet
6.0%
Insurance
11.1%
 
Telecommunications
4.3%
Hospital & Health Care
11.1%
 
Financial Services
4.1%
Textiles
5.6%
 
Other
41.7%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Services

At times you lose track of where you are or were.....not as friendly as I thought, maybe it needs to have the correct audience since I'm in the Technical area and not so much in the Admin area.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 No screenshots provided.
Ask Jira Service Desk a QuestionContact Jira Service DeskRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.