Compare JIRA Service Desk vs Salesforce Knowledge

See this comparison of JIRA Service Desk vs. Salesforce Knowledge based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
50.0%
 
Information Technology and Services
28.5%
Internet
22.2%
 
Computer Software
15.8%
Computer Software
16.7%
 
Internet
6.4%
Computer & Network Security
11.1%
 
Telecommunications
4.3%
Hospital & Health Care
11.1%
 
Financial Services
4.1%
Insurance
11.1%
 
Other
40.9%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Customizing can be difficult, especially if you are an ITIL shop.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate from G2 Crowd

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