Compare JIRA Service Desk vs Salesforce Knowledge

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comparison of JIRA Service Desk vs. Salesforce Knowledge
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 404 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 405 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 396 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
50.0%
 
Information Technology and Services
29.2%
Internet
22.2%
 
Computer Software
15.4%
Computer Software
16.7%
 
Internet
6.2%
Computer & Network Security
11.1%
 
Telecommunications
4.3%
Hospital & Health Care
11.1%
 
Financial Services
4.0%
Insurance
11.1%
 
Other
40.9%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
Most Helpful Critical Review
Sanket M.
Administrator in Internet

Lack of predefined templates and ease of navigation

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate from G2 Crowd

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