Compare JIRA Service Desk vs Salesforce Knowledge

See this comparison of JIRA Service Desk vs. Salesforce Knowledge based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets Requirements
Meets Requirements
8.6
(Based on 388 reviews)
Not enough data available
Ease of Use
Ease of Use
8.1
(Based on 389 reviews)
Not enough data available
Ease of Setup
Ease of Setup
7.6
(Based on 144 reviews)
Not enough data available
Ease of Admin
Ease of Admin
7.7
(Based on 143 reviews)
Not enough data available
Quality of Support
Quality of Support
8.2
(Based on 323 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.4
(Based on 136 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.1
(Based on 382 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
60.0%
 
Information Technology and Services
28.5%
Computer Software
33.3%
 
Computer Software
15.6%
Computer & Network Security
22.2%
 
Internet
6.5%
Internet
22.2%
 
Financial Services
4.2%
Insurance
22.2%
 
Telecommunications
4.2%
 
Other
41.1%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate avatar
Kate from G2 Crowd

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