Compare JIRA Service Desk vs Salesforce Service Cloud

See this comparison of JIRA Service Desk vs. Salesforce Service Cloud based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 420 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 399 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 400 reviews)
8.1
(Based on 1,213 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 148 reviews)
7.7
(Based on 549 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 147 reviews)
8.2
(Based on 559 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 331 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 138 reviews)
8.5
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 391 reviews)
8.1
(Based on 1,197 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.0%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.0%
32.8%
 
Information Technology and Services
29.2%
Computer Software
16.1%
 
Computer Software
15.4%
Information Technology and Services
15.1%
 
Internet
6.2%
Internet
8.6%
 
Telecommunications
4.4%
Financial Services
3.7%
 
Financial Services
4.0%
Hospital & Health Care
3.5%
 
Other
40.7%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Sheehan A.
User in Sports

- Very slow user interface - Feels clunky and very similar to JIRA which is oriented for engineering. Customer Service reps need something that is fast - Lack of mobile tools. No easy way to service tickets on the go - Configuration requires an...

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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