Compare JIRA Service Desk vs SF Service Cloud

See this comparison of JIRA Service Desk vs. Salesforce Service Cloud based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 410 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 390 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 391 reviews)
8.1
(Based on 1083 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 324 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 383 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.8%
31.5%
 
Information Technology and Services
28.4%
Computer Software
16.7%
 
Computer Software
15.9%
Information Technology and Services
14.6%
 
Internet
6.4%
Internet
9.0%
 
Financial Services
4.2%
Hospital & Health Care
3.5%
 
Telecommunications
4.2%
Non-Profit Organization Management
3.3%
 
Other
41.0%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Milan S.
User in Financial Services

Can be well used for in house solutions, not for the customers, Search does not help much

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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