Compare Jira Service Desk vs Salesforce Service Cloud

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comparison of Jira Service Desk vs. Salesforce Service Cloud
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 439 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,475 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
FOR GROWING TEAMS
$20 /agent/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.6
(Based on 1,321 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.2
(Based on 1,323 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
7.7
(Based on 580 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.1
(Based on 585 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
8.2
(Based on 1,164 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.5
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
8.0
(Based on 1,303 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
34.0%
 
Information Technology and Services
28.7%
Information Technology and Services
14.6%
 
Computer Software
15.2%
Computer Software
14.6%
 
Internet
6.0%
Internet
8.2%
 
Telecommunications
4.2%
Hospital & Health Care
3.6%
 
Financial Services
4.1%
Financial Services
3.4%
 
Other
41.8%
Other
55.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
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Kate from G2 Crowd

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