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Compare JIRA Service Desk vs Salesforce Service Cloud

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comparison of JIRA Service Desk vs. Salesforce Service Cloud
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 428 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
FOR GROWING TEAMS
$20 /agent/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 407 reviews)
8.5
(Based on 1,216 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 408 reviews)
8.2
(Based on 1,217 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
7.7
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.1
(Based on 542 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 337 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
8.5
(Based on 528 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 399 reviews)
8.0
(Based on 1,200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.2%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
32.3%
 
Information Technology and Services
29.2%
Computer Software
15.1%
 
Computer Software
15.3%
Information Technology and Services
14.8%
 
Internet
6.1%
Internet
8.7%
 
Telecommunications
4.3%
Hospital & Health Care
3.6%
 
Financial Services
4.0%
Financial Services
3.4%
 
Other
41.1%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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