Compare JIRA Service Desk vs SF Service Cloud

See this comparison of JIRA Service Desk vs. Salesforce Service Cloud based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 405 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1130 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 385 reviews)
8.5
(Based on 1019 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 386 reviews)
8.1
(Based on 1019 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 143 reviews)
7.7
(Based on 469 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 142 reviews)
8.1
(Based on 477 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 320 reviews)
8.2
(Based on 892 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 135 reviews)
8.5
(Based on 465 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 379 reviews)
8.0
(Based on 1005 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
27.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.8%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.3%
30.5%
 
Information Technology and Services
28.6%
Computer Software
17.1%
 
Computer Software
15.7%
Information Technology and Services
14.0%
 
Internet
6.5%
Internet
9.5%
 
Telecommunications
4.2%
Hospital & Health Care
3.5%
 
Financial Services
4.0%
Non-Profit Organization Management
3.5%
 
Other
40.9%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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