Compare Jira Service Desk vs ServiceNow
See this
comparison of Jira Service Desk vs. ServiceNow
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. ServiceNow rates 3.9/5 stars with 537 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.3
Ease of Use
Ease of Use
7.9
7.4
Ease of Setup
Ease of Setup
7.3
7.2
Ease of Admin
Ease of Admin
7.4
7.8
Quality of Support
Quality of Support
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
7.8
Meets Requirements
Jira Service Desk
8.5
ServiceNow
8.3
Ease of Use
Jira Service Desk
7.9
ServiceNow
7.4
Ease of Setup
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
Jira Service Desk
7.8
ServiceNow
7.8

Features

Incident Management
Automate Ticket Routing
Jira Service Desk
8.5
ServiceNow
8.6
Ticket Prioritization
Jira Service Desk
8.6
ServiceNow
8.6
Ticket Notifications
Jira Service Desk
8.5
ServiceNow
8.7
Knowledge Base
Jira Service Desk
8.1
ServiceNow
8.0
Knowledge Base/Ticket Integration
Jira Service Desk
8.1
ServiceNow
7.9
Reporting
Dashboards
Jira Service Desk
8.3
ServiceNow
8.1
Time Tracking
Jira Service Desk
8.3
ServiceNow
8.1
Surveys
Jira Service Desk
7.5
ServiceNow
7.4
Access & Usability
Mobile
Jira Service Desk
7.4
ServiceNow
7.1
Self Service
Jira Service Desk
8.3
ServiceNow
8.0
Active Directory
Jira Service Desk
8.2
ServiceNow
8.2
Multi-Channel Access
Jira Service Desk
7.9
ServiceNow
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
79.4%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Information Technology and Services
28.7%
Information Technology and Services
27.8%
 
Computer Software
15.3%
Higher Education
7.6%
 
Internet
6.0%
Hospital & Health Care
7.3%
 
Telecommunications
4.2%
Computer Software
6.6%
 
Financial Services
4.2%
Financial Services
6.0%
 
Other
41.5%
Other
44.6%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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