Compare JIRA Service Desk vs SnapEngage

See this comparison of JIRA Service Desk vs. SnapEngage based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 419 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Premier Plan
$420 month
 
FOR GROWING TEAMS
$20 /agent/month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 398 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 399 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 148 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 147 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 330 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 138 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 390 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.8%
9.8%
 
Information Technology and Services
28.9%
Computer Software
14.9%
 
Computer Software
15.5%
Information Technology and Services
14.2%
 
Internet
6.3%
Financial Services
5.4%
 
Telecommunications
4.4%
Insurance
4.7%
 
Financial Services
4.1%
Telecommunications
4.7%
 
Other
40.9%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Quick session timeout At times improper layout in responsive designs

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
 No downloads provided.No downloads provided.
Ask JIRA Service Desk a QuestionContact JIRA Service DeskAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

Need help?

I can help.