Compare JIRA Service Desk vs SnapEngage

See this comparison of JIRA Service Desk vs. SnapEngage based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 410 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Premier Plan
$420 month
 
FOR GROWING TEAMS
$20 /agent/month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 390 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 391 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 324 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 383 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.8%
9.8%
 
Information Technology and Services
28.4%
Computer Software
14.9%
 
Computer Software
15.9%
Information Technology and Services
14.2%
 
Internet
6.4%
Financial Services
5.4%
 
Financial Services
4.2%
Insurance
4.7%
 
Telecommunications
4.2%
Telecommunications
4.7%
 
Other
41.0%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
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Ask SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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