Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare JIRA Service Desk vs SnapEngage

See this

comparison of JIRA Service Desk vs. SnapEngage
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 427 reviews. SnapEngage rates 4.5/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Premier Plan
$420 month
 
FOR GROWING TEAMS
$20 /agent/month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 406 reviews)
8.8
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 407 reviews)
9.3
(Based on 122 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 336 reviews)
9.2
(Based on 111 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 398 reviews)
8.7
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.7%
9.8%
 
Information Technology and Services
29.1%
Computer Software
14.8%
 
Computer Software
15.3%
Information Technology and Services
14.8%
 
Internet
6.1%
Financial Services
5.4%
 
Telecommunications
4.3%
Insurance
4.7%
 
Financial Services
4.0%
Telecommunications
4.7%
 
Other
41.2%
Other
55.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

 
 No downloads provided.No downloads provided.
Ask JIRA Service Desk a QuestionContact JIRA Service DeskAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

Need help?

I can help.