Compare Jira Service Desk vs SnapEngage

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comparison of Jira Service Desk vs. SnapEngage
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 439 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Essentials
From $16 per user / per month
 
FOR GROWING TEAMS
$20 /agent/month
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.8
(Based on 123 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
9.3
(Based on 125 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
9.2
(Based on 114 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
8.7
(Based on 123 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
9.5%
 
Information Technology and Services
28.7%
Information Technology and Services
14.5%
 
Computer Software
15.2%
Computer Software
14.5%
 
Internet
6.0%
Financial Services
5.3%
 
Telecommunications
4.2%
Telecommunications
4.6%
 
Financial Services
4.1%
Insurance
4.6%
 
Other
41.8%
Other
56.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

 
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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