Compare JIRA Service Desk vs Solvvy
See this comparison of JIRA Service Desk vs. Solvvy based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 420 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.
 JIRA Service Desk |  Solvvy |
Pricing
GET STARTED $10 /month | ‐ | |
FOR GROWING TEAMS $20 /agent/month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 399 reviews) | 8.8 (Based on 15 reviews) |
| Ease of Use | 8.1 (Based on 400 reviews) | 9.5 (Based on 15 reviews) |
| Ease of Setup | 7.6 (Based on 148 reviews) | 9.3 (Based on 14 reviews) |
| Ease of Admin | 7.6 (Based on 147 reviews) | 9.3 (Based on 15 reviews) |
| Quality of Support | 8.2 (Based on 331 reviews) | 9.7 (Based on 15 reviews) |
| Ease of Doing Business With | 8.4 (Based on 138 reviews) | 9.7 (Based on 15 reviews) |
| Product Direction (% positive) | 8.1 (Based on 391 reviews) | 10.0 (Based on 15 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 17.0% | 14.3% |
Mid-Market (51-1000 emp.) | 41.0% | 85.7% |
Enterprise (> 1000 emp.) | 42.0% | 0.0% |
Reviewers' Industry
Information Technology and Services 29.2% | Internet 45.5% | |
Computer Software 15.4% | Computer Software 27.3% | |
Internet 6.2% | Computer Networking 9.1% | |
Telecommunications 4.4% | Food & Beverages 4.5% | |
Financial Services 4.0% | Health, Wellness and Fitness 4.5% | |
Other 40.7% | Other 9.1% |
Reviews
| Most Helpful Favorable Review | Sushant D. User in Information Technology and Services Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can... | Nicole G. Administrator Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and... |
| Most Helpful Critical Review | Sheehan A. User in Sports - Very slow user interface - Feels clunky and very similar to JIRA which is oriented for engineering. Customer Service reps need something that is fast - Lack of mobile tools. No easy way to service tickets on the go - Configuration requires an... | Delano M. Administrator in Internet I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes. |
