Compare Jira Service Desk vs Solvvy

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comparison of Jira Service Desk vs. Solvvy
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 439 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Jira Service Desk
Solvvy
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Add Product
Jira Service Desk
Jira Service Desk
4.1
Based on 439 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
0.0%
 
Information Technology and Services
28.7%
Internet
31.3%
 
Computer Software
15.2%
Computer Software
28.1%
 
Internet
6.0%
Retail
15.6%
 
Telecommunications
4.2%
Consumer Electronics
6.3%
 
Financial Services
4.1%
Computer Networking
6.3%
 
Other
41.8%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

 
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