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Compare Jira Service Desk vs Solvvy

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comparison of Jira Service Desk vs. Solvvy
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 428 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Jira Service Desk
Solvvy
Optimized for quick response
Add Product
Jira Service Desk
Jira Service Desk
4.1
Based on 428 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 407 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 408 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 337 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 399 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.2%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
0.0%
 
Information Technology and Services
29.2%
Internet
31.3%
 
Computer Software
15.3%
Computer Software
28.1%
 
Internet
6.1%
Retail
15.6%
 
Telecommunications
4.3%
Computer Networking
6.3%
 
Financial Services
4.0%
Consumer Electronics
6.3%
 
Other
41.1%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

 
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Kate from G2 Crowd

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