Compare Jira Service Desk vs Solvvy
See this
 Jira Service Desk 4.1 Based on 439 reviews |  Solvvy 4.8 Based on 20 reviews Optimized for quick response |
Pricing
GET STARTED $10 /month | ‐ | |
FOR GROWING TEAMS $20 /agent/month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 416 reviews) | 9.0 (Based on 20 reviews) |
| Ease of Use | 8.1 (Based on 417 reviews) | 9.3 (Based on 20 reviews) |
| Ease of Setup | 7.6 (Based on 156 reviews) | 9.1 (Based on 19 reviews) |
| Ease of Admin | 7.7 (Based on 154 reviews) | 9.3 (Based on 20 reviews) |
| Quality of Support | 8.2 (Based on 345 reviews) | 9.5 (Based on 20 reviews) |
| Ease of Doing Business With | 8.4 (Based on 143 reviews) | 9.7 (Based on 20 reviews) |
| Product Direction (% positive) | 8.1 (Based on 408 reviews) | 10.0 (Based on 20 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 16.5% | 15.8% |
Mid-Market (51-1000 emp.) | 40.6% | 84.2% |
Enterprise (> 1000 emp.) | 42.9% | 0.0% |
Reviewers' Industry
Information Technology and Services 28.7% | Internet 31.3% | |
Computer Software 15.2% | Computer Software 28.1% | |
Internet 6.0% | Retail 15.6% | |
Telecommunications 4.2% | Consumer Electronics 6.3% | |
Financial Services 4.1% | Computer Networking 6.3% | |
Other 41.8% | Other 12.5% |
Reviews
| Most Helpful Favorable Review | TINCY G. User in Information Technology and Services The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me... | James S. Administrator The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative! |
| Most Helpful Critical Review | G2 Crowd User in Financial Services software sometimes buggy. you don't get notifications as expected when following certain work flows. | G2 Crowd User I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base. |
