Compare JIRA Service Desk vs Solvvy

See this comparison of JIRA Service Desk vs. Solvvy based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 420 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 399 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 400 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 148 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 147 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 331 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 138 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 391 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.0%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.0%
0.0%
 
Information Technology and Services
29.2%
Internet
45.5%
 
Computer Software
15.4%
Computer Software
27.3%
 
Internet
6.2%
Computer Networking
9.1%
 
Telecommunications
4.4%
Food & Beverages
4.5%
 
Financial Services
4.0%
Health, Wellness and Fitness
4.5%
 
Other
40.7%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Most Helpful Critical Review
Most Helpful Critical Review
Sheehan A.
User in Sports

- Very slow user interface - Feels clunky and very similar to JIRA which is oriented for engineering. Customer Service reps need something that is fast - Lack of mobile tools. No easy way to service tickets on the go - Configuration requires an...

Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

 
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