Compare JIRA Service Desk vs Solvvy

See this comparison of JIRA Service Desk vs. Solvvy based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 410 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 390 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 391 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 324 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 383 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.8%
0.0%
 
Information Technology and Services
28.4%
Internet
45.5%
 
Computer Software
15.9%
Computer Software
27.3%
 
Internet
6.4%
Computer Networking
9.1%
 
Financial Services
4.2%
Food & Beverages
4.5%
 
Telecommunications
4.2%
Health, Wellness and Fitness
4.5%
 
Other
41.0%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
Milan S.
User in Financial Services

Can be well used for in house solutions, not for the customers, Search does not help much

Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

 
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