Compare Jira Service Desk vs Solvvy
See this
 Jira Service Desk 4.1 Based on 428 reviews |  Solvvy 4.8 Based on 20 reviews Optimized for quick response |
Pricing
GET STARTED $10 /month | ‐ | |
FOR GROWING TEAMS $20 /agent/month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.7 (Based on 407 reviews) | 9.0 (Based on 20 reviews) |
| Ease of Use | 8.1 (Based on 408 reviews) | 9.3 (Based on 20 reviews) |
| Ease of Setup | 7.6 (Based on 151 reviews) | 9.1 (Based on 19 reviews) |
| Ease of Admin | 7.7 (Based on 149 reviews) | 9.3 (Based on 20 reviews) |
| Quality of Support | 8.2 (Based on 337 reviews) | 9.5 (Based on 20 reviews) |
| Ease of Doing Business With | 8.4 (Based on 140 reviews) | 9.7 (Based on 20 reviews) |
| Product Direction (% positive) | 8.1 (Based on 399 reviews) | 10.0 (Based on 20 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 17.2% | 15.8% |
Mid-Market (51-1000 emp.) | 40.2% | 84.2% |
Enterprise (> 1000 emp.) | 42.6% | 0.0% |
Reviewers' Industry
Information Technology and Services 29.2% | Internet 31.3% | |
Computer Software 15.3% | Computer Software 28.1% | |
Internet 6.1% | Retail 15.6% | |
Telecommunications 4.3% | Computer Networking 6.3% | |
Financial Services 4.0% | Consumer Electronics 6.3% | |
Other 41.1% | Other 12.5% |
Reviews
| Most Helpful Favorable Review | TINCY G. User in Information Technology and Services The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me... | Ros H. Administrator in Computer Software My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is... |
| Most Helpful Critical Review | G2 Crowd User in Information Technology and Services the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant | Steph T. Administrator in Internet I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature... |
