Compare JIRA Service Desk vs Talkus

See this comparison of JIRA Service Desk vs. Talkus based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
8.3%
 
Information Technology and Services
28.5%
Internet
25.0%
 
Computer Software
15.8%
Logistics and Supply Chain
16.7%
 
Internet
6.4%
Higher Education
8.3%
 
Telecommunications
4.3%
Marketing and Advertising
8.3%
 
Financial Services
4.1%
E-Learning
8.3%
 
Other
40.9%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Higher Education

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...

Most Helpful Critical Review
Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

G2 Crowd User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

 
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Kate from G2 Crowd

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