Compare JIRA Service Desk vs TeamSupport

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comparison of JIRA Service Desk vs. TeamSupport
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 422 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 401 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 402 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 150 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 332 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 139 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 393 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.2%
10.4%
 
Information Technology and Services
29.0%
Computer Software
27.9%
 
Computer Software
15.3%
Information Technology and Services
21.4%
 
Internet
6.2%
Internet
5.9%
 
Telecommunications
4.4%
Financial Services
4.6%
 
Financial Services
4.0%
Hospitality
3.8%
 
Other
41.1%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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