Compare JIRA Service Desk vs TeamSupport

See this comparison of JIRA Service Desk vs. TeamSupport based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. TeamSupport rates 4.4/5 stars with 462 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
8.7
(Based on 450 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
8.8
(Based on 451 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
8.5
(Based on 211 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
8.9
(Based on 212 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
9.0
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
9.3
(Based on 217 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
9.2
(Based on 451 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
9.5%
 
Information Technology and Services
28.5%
Computer Software
28.3%
 
Computer Software
15.6%
Information Technology and Services
21.9%
 
Internet
6.5%
Internet
6.0%
 
Financial Services
4.2%
Financial Services
4.6%
 
Telecommunications
4.2%
Hospitality
4.0%
 
Other
41.1%
Other
35.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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