Compare JIRA Service Desk vs TeamSupport

See this comparison of JIRA Service Desk vs. TeamSupport based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. TeamSupport rates 4.4/5 stars with 472 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
8.7
(Based on 460 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
8.8
(Based on 461 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
9.0
(Based on 417 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
9.2
(Based on 462 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
9.5%
 
Information Technology and Services
28.5%
Computer Software
28.2%
 
Computer Software
15.8%
Information Technology and Services
22.0%
 
Internet
6.4%
Internet
6.1%
 
Telecommunications
4.3%
Financial Services
4.7%
 
Financial Services
4.1%
Hospitality
3.9%
 
Other
40.9%
Other
35.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

G2 Crowd User in Internet

Subscribe and follow features are not easy to use and cause issues with adoption and keeping all in the loop on tickets.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask JIRA Service Desk a Question
Contact JIRA Service Desk
Ask TeamSupport a Question
Contact TeamSupport
Kate from G2 Crowd

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