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Compare Jira Service Desk vs TeamSupport

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comparison of Jira Service Desk vs. TeamSupport
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 431 reviews. TeamSupport rates 4.3/5 stars with 488 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 410 reviews)
8.7
(Based on 475 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 411 reviews)
8.8
(Based on 476 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 153 reviews)
8.5
(Based on 221 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 151 reviews)
8.8
(Based on 223 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 340 reviews)
9.0
(Based on 431 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 142 reviews)
9.3
(Based on 228 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 402 reviews)
9.1
(Based on 477 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
41.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
10.5%
 
Information Technology and Services
29.0%
Computer Software
27.7%
 
Computer Software
15.2%
Information Technology and Services
21.0%
 
Internet
6.1%
Internet
5.8%
 
Telecommunications
4.3%
Financial Services
4.7%
 
Financial Services
3.9%
Hospitality
3.7%
 
Other
41.4%
Other
37.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

G2 Crowd User in Computer Software

There is a bug where if your browser screen size isn't at 100% all the comments under a ticket do not load. That is frustrating because I keep my browser screen size at 90%! Another that bothers me is its slow to respond sometimes, an example would be if i...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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