Compare Jira Service Desk, TeamSupport, and BMC Remedy

Pricing

 
GET STARTED
$10
/month
Support Desk
$50
/ agent / month billed annually
 
FOR GROWING TEAMS
$20
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
7.9
Ease of Use
Ease of Use
7.9
8.6
7.1
Ease of Setup
Ease of Setup
7.3
8.3
6.9
Ease of Admin
Ease of Admin
7.4
8.7
7.2
Quality of Support
Quality of Support
8.0
8.8
7.3
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
7.9
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
5.8
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
BMC Remedy
7.9
Ease of Use
Jira Service Desk
7.9
TeamSupport
8.6
BMC Remedy
7.1
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
BMC Remedy
6.9
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
BMC Remedy
7.2
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
BMC Remedy
7.3
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
BMC Remedy
7.9
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
BMC Remedy
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
41.1%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
47.6%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
11.3%
74.0%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Information Technology and Services
28.7%
Computer Software
27.2%
Information Technology and Services
32.6%
 
Computer Software
15.3%
Information Technology and Services
21.0%
Telecommunications
9.1%
 
Internet
6.0%
Internet
5.7%
Hospital & Health Care
6.2%
 
Telecommunications
4.2%
Financial Services
4.4%
Higher Education
4.3%
 
Financial Services
4.2%
Hospitality
3.6%
Computer Software
4.3%
 
Other
41.5%
Other
38.1%
Other
43.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

BMC Remedy
No videos provided

Downloads

Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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