Want to see who topped the 2019 Best Software Awards?

Compare Jira Service Desk, TeamSupport, and BMC Remedy

 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
8.7
(Based on 480 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
8.8
(Based on 481 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.5
(Based on 224 reviews)
7.2
(Based on 72 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.8
(Based on 226 reviews)
7.4
(Based on 71 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
9.0
(Based on 435 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.3
(Based on 231 reviews)
8.1
(Based on 66 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
9.1
(Based on 482 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
41.6%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
47.3%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
11.2%
74.5%
 
Information Technology and Services
28.8%
Computer Software
27.7%
Information Technology and Services
31.9%
 
Computer Software
15.1%
Information Technology and Services
20.7%
Telecommunications
9.2%
 
Internet
6.0%
Internet
5.7%
Hospital & Health Care
6.2%
 
Telecommunications
4.3%
Financial Services
4.6%
Computer Software
4.8%
 
Financial Services
4.1%
Hospitality
3.7%
Higher Education
4.4%
 
Other
41.7%
Other
37.6%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

Moving issues between Service Desk and Jira projects doesn't always work as expected. With the current implementation at our company I can't move issues to a different service desk if someone logs their issue on the wrong one.

G2 Crowd User in Information Technology and Services

Not often but sometime it can run very slow.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
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