Compare Jira Service Desk, TeamSupport, and Freshdesk

Pricing

 
FOR GROWING TEAMS
$20 /agent/month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
 
GET STARTED
$10 /month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.5
Ease of Use
Ease of Use
7.9
8.6
8.8
Ease of Setup
Ease of Setup
7.3
8.3
8.5
Ease of Admin
Ease of Admin
7.4
8.7
8.7
Quality of Support
Quality of Support
8.0
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
8.6
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
Jira Service Desk
7.9
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
Freshdesk
8.5
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.0
TeamSupport
8.2
Freshdesk
8.7
Searchable Articles
Jira Service Desk
8.1
TeamSupport
8.3
Freshdesk
8.6
Community Forums
Jira Service Desk
7.9
TeamSupport
7.9
Freshdesk
8.4
Interactive FAQs & Forums
Jira Service Desk
7.8
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
Jira Service Desk
8.0
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
Jira Service Desk
8.2
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
Jira Service Desk
8.7
TeamSupport
8.8
Freshdesk
8.8
Live Chat
Jira Service Desk
7.5
TeamSupport
8.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
41.1%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
47.6%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
11.3%
10.7%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Information Technology and Services
28.7%
Computer Software
27.2%
Information Technology and Services
20.4%
 
Computer Software
15.3%
Information Technology and Services
21.0%
Computer Software
14.0%
 
Internet
6.0%
Internet
5.7%
Internet
5.9%
 
Telecommunications
4.2%
Financial Services
4.4%
Education Management
3.7%
 
Financial Services
4.2%
Hospitality
3.6%
E-Learning
3.4%
 
Other
41.5%
Other
38.1%
Other
52.6%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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