Want to see who topped the 2019 Best Software Awards?

Compare Jira Service Desk, TeamSupport, and Freshdesk

 
FOR GROWING TEAMS
$20 /agent/month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
 
GET STARTED
$10 /month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
8.7
(Based on 480 reviews)
8.6
(Based on 1,783 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
8.8
(Based on 481 reviews)
8.9
(Based on 1,793 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.5
(Based on 224 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.8
(Based on 226 reviews)
8.8
(Based on 1,339 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
9.0
(Based on 435 reviews)
9.0
(Based on 1,730 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.3
(Based on 231 reviews)
9.0
(Based on 1,273 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
9.1
(Based on 482 reviews)
8.8
(Based on 1,778 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
41.6%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
47.3%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
11.2%
10.3%
 
Information Technology and Services
28.8%
Computer Software
27.7%
Information Technology and Services
20.7%
 
Computer Software
15.1%
Information Technology and Services
20.7%
Computer Software
14.3%
 
Internet
6.0%
Internet
5.7%
Internet
6.0%
 
Telecommunications
4.3%
Financial Services
4.6%
Education Management
3.7%
 
Financial Services
4.1%
Hospitality
3.7%
E-Learning
3.4%
 
Other
41.7%
Other
37.6%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

No workflow, missing integration with outlook

G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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