Compare Jira Service Desk, TeamSupport, and Micro Focus Service Management Automation (SMAX)

Pricing

 
GET STARTED
$10
/month
Support Desk
$50
/ agent / month billed annually
 
FOR GROWING TEAMS
$20
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.2
Ease of Use
Ease of Use
7.9
8.6
7.4
Ease of Setup
Ease of Setup
7.3
8.3
7.1
Ease of Admin
Ease of Admin
7.4
8.7
7.5
Quality of Support
Quality of Support
8.0
8.8
7.6
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
6.8
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Jira Service Desk
7.9
TeamSupport
8.6
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
41.1%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
47.6%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
11.3%
69.2%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
28.7%
Computer Software
27.2%
Information Technology and Services
25.4%
 
Computer Software
15.3%
Information Technology and Services
21.0%
Hospital & Health Care
10.2%
 
Internet
6.0%
Internet
5.7%
Insurance
8.5%
 
Telecommunications
4.2%
Financial Services
4.4%
Airlines/Aviation
8.5%
 
Financial Services
4.2%
Hospitality
3.6%
Utilities
3.4%
 
Other
41.5%
Other
38.1%
Other
44.1%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
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Micro Focus Service Management Automation (SMAX)

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Micro Focus Service Management Automation (SMAX)
No videos provided

Downloads

Jira Service Desk
No downloads provided
Micro Focus Service Management Automation (SMAX)
No downloads provided
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