Compare Jira Service Desk, TeamSupport, and ServiceNow

Pricing

 
GET STARTED
$10
/month
Support Desk
$50
/ agent / month billed annually
 
FOR GROWING TEAMS
$20
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.3
Ease of Use
Ease of Use
7.9
8.6
7.4
Ease of Setup
Ease of Setup
7.3
8.3
7.2
Ease of Admin
Ease of Admin
7.4
8.7
7.8
Quality of Support
Quality of Support
8.0
8.8
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
7.8
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
ServiceNow
8.3
Ease of Use
Jira Service Desk
7.9
TeamSupport
8.6
ServiceNow
7.4
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
ServiceNow
7.2
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
ServiceNow
7.8
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
ServiceNow
7.9
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
ServiceNow
8.1
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
41.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
47.6%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.8%
11.3%
79.4%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%

Reviewers' Industry

 
Information Technology and Services
28.7%
Computer Software
27.2%
Information Technology and Services
27.7%
 
Computer Software
15.3%
Information Technology and Services
21.0%
Higher Education
7.6%
 
Internet
6.0%
Internet
5.7%
Hospital & Health Care
7.4%
 
Telecommunications
4.2%
Financial Services
4.4%
Computer Software
6.6%
 
Financial Services
4.2%
Hospitality
3.6%
Financial Services
5.9%
 
Other
41.5%
Other
38.1%
Other
44.7%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.4%
Computer Software
6.6%
Financial Services
5.9%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

ServiceNow
No videos provided

Downloads

Jira Service Desk
No downloads provided
ServiceNow
No downloads provided
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