Want to see who topped the 2019 Best Software Awards?

Compare Jira Service Desk, TeamSupport, and ServiceNow

 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
8.7
(Based on 480 reviews)
8.5
(Based on 488 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
8.8
(Based on 481 reviews)
7.7
(Based on 488 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.5
(Based on 224 reviews)
7.5
(Based on 141 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.8
(Based on 226 reviews)
8.0
(Based on 142 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
9.0
(Based on 435 reviews)
8.1
(Based on 390 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.3
(Based on 231 reviews)
8.3
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
9.1
(Based on 482 reviews)
8.0
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
41.6%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
47.3%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
11.2%
79.5%
 
Information Technology and Services
28.8%
Computer Software
27.7%
Information Technology and Services
27.8%
 
Computer Software
15.1%
Information Technology and Services
20.7%
Higher Education
7.9%
 
Internet
6.0%
Internet
5.7%
Hospital & Health Care
7.4%
 
Telecommunications
4.3%
Financial Services
4.6%
Computer Software
6.7%
 
Financial Services
4.1%
Hospitality
3.7%
Financial Services
5.8%
 
Other
41.7%
Other
37.6%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

brandy M.
User in Education Management

The search bar sometimes does not pull up what I am looking for even though it is typed out correctly. I would like for some of the other Scroll tabs to be switched to SerachBars with so if I am trying to assign a ticket I can type out their name instead...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
Ask Jira Service Desk a QuestionContact Jira Service DeskAsk ServiceNow a QuestionContact ServiceNow
Kate from G2 Crowd

Need help?

I can help.