Compare Jira Service Desk, TeamSupport, Zendesk Support, and Freshdesk

 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 415 reviews)
8.7
(Based on 490 reviews)
8.8
(Based on 1,270 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 416 reviews)
8.8
(Based on 491 reviews)
8.7
(Based on 1,274 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.5
(Based on 231 reviews)
8.3
(Based on 602 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.8
(Based on 233 reviews)
8.4
(Based on 625 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
9.0
(Based on 445 reviews)
8.5
(Based on 1,083 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.3
(Based on 238 reviews)
8.6
(Based on 587 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 407 reviews)
9.1
(Based on 490 reviews)
7.8
(Based on 1,262 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
41.5%
38.8%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
47.4%
45.0%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.0%
11.1%
16.3%
10.7%
 
Information Technology and Services
28.5%
Computer Software
27.3%
Computer Software
18.1%
Information Technology and Services
20.6%
 
Computer Software
15.2%
Information Technology and Services
20.6%
Information Technology and Services
15.1%
Computer Software
14.2%
 
Internet
6.0%
Internet
5.6%
Internet
10.6%
Internet
5.9%
 
Telecommunications
4.3%
Financial Services
4.5%
Marketing and Advertising
5.0%
Education Management
3.7%
 
Financial Services
4.1%
Hospitality
3.6%
Telecommunications
3.3%
E-Learning
3.5%
 
Other
41.8%
Other
38.3%
Other
48.0%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
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