Compare Jira Service Desk, TeamSupport, Zendesk Support, and HappyFox

 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
Mighty
$29 per staff / month
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
Team
$19 /month
Fantastic
$49 per staff / month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
Enterprise
$69 per staff / month
 
Enterprise
$99 /month
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.7
(Based on 492 reviews)
8.8
(Based on 1,272 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.8
(Based on 493 reviews)
8.7
(Based on 1,276 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.5
(Based on 232 reviews)
8.3
(Based on 603 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.9
(Based on 234 reviews)
8.4
(Based on 626 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
9.0
(Based on 447 reviews)
8.5
(Based on 1,085 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.3
(Based on 239 reviews)
8.6
(Based on 588 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
9.1
(Based on 492 reviews)
7.8
(Based on 1,264 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
41.3%
38.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
47.7%
44.9%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
11.1%
16.3%
15.5%
 
Information Technology and Services
28.7%
Computer Software
27.2%
Computer Software
18.1%
Information Technology and Services
14.1%
 
Computer Software
15.2%
Information Technology and Services
20.7%
Information Technology and Services
15.1%
Computer Software
12.2%
 
Internet
6.0%
Internet
5.6%
Internet
10.6%
Higher Education
6.4%
 
Telecommunications
4.2%
Financial Services
4.5%
Marketing and Advertising
5.0%
Real Estate
3.8%
 
Financial Services
4.1%
Hospitality
3.6%
Telecommunications
3.3%
Education Management
3.8%
 
Other
41.8%
Other
38.4%
Other
47.9%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Jira is next to impossible to search for anything in.

Matthew R.
User in Building Materials

This product uses a lot of resources on the computer and slows computer down

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
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Kate from G2 Crowd

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