Compare Jira Service Desk, TeamSupport, Zendesk Support, and ServiceNow

 
FOR GROWING TEAMS
$20 /agent/month
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
GET STARTED
$10 /month
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.7
(Based on 492 reviews)
8.8
(Based on 1,271 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.8
(Based on 493 reviews)
8.7
(Based on 1,275 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.5
(Based on 232 reviews)
8.3
(Based on 602 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.9
(Based on 234 reviews)
8.4
(Based on 625 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
9.0
(Based on 447 reviews)
8.5
(Based on 1,084 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.3
(Based on 239 reviews)
8.6
(Based on 587 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
9.1
(Based on 492 reviews)
7.8
(Based on 1,263 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
41.3%
38.8%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
47.7%
44.9%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
11.1%
16.2%
79.2%
 
Information Technology and Services
28.7%
Computer Software
27.2%
Computer Software
18.1%
Information Technology and Services
27.4%
 
Computer Software
15.2%
Information Technology and Services
20.7%
Information Technology and Services
15.2%
Higher Education
7.7%
 
Internet
6.0%
Internet
5.6%
Internet
10.6%
Hospital & Health Care
7.4%
 
Telecommunications
4.2%
Financial Services
4.5%
Marketing and Advertising
5.0%
Computer Software
6.7%
 
Financial Services
4.1%
Hospitality
3.6%
Telecommunications
3.3%
Financial Services
5.8%
 
Other
41.8%
Other
38.4%
Other
47.9%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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