Compare Jira Service Desk, TeamSupport, Zendesk Support, and Zoho Desk

 
Jira Service Desk
TeamSupport
Zendesk Support
Zoho Desk
Optimized for quick response
 
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Jira Service Desk
Jira Service Desk
4.1
Based on 438 reviews
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TeamSupport
TeamSupport
4.3
Based on 508 reviews
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Zendesk Support
Zendesk Support
4.2
Based on 1,386 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 906 reviews
Optimized for quick response
 
GET STARTED
$10 /month
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
FREE
$0 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
Enterprise
$65 / agent / month billed annually
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 415 reviews)
8.7
(Based on 491 reviews)
8.8
(Based on 1,271 reviews)
8.8
(Based on 828 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 416 reviews)
8.8
(Based on 492 reviews)
8.7
(Based on 1,275 reviews)
8.6
(Based on 828 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.5
(Based on 232 reviews)
8.3
(Based on 602 reviews)
8.3
(Based on 676 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.9
(Based on 234 reviews)
8.4
(Based on 625 reviews)
8.5
(Based on 675 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
9.0
(Based on 446 reviews)
8.5
(Based on 1,084 reviews)
8.3
(Based on 743 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.3
(Based on 239 reviews)
8.6
(Based on 587 reviews)
8.6
(Based on 629 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 407 reviews)
9.1
(Based on 491 reviews)
7.8
(Based on 1,263 reviews)
8.8
(Based on 818 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
41.4%
38.8%
72.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
47.5%
44.9%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.0%
11.1%
16.3%
5.9%
 
Information Technology and Services
28.5%
Computer Software
27.3%
Computer Software
18.1%
Information Technology and Services
25.0%
 
Computer Software
15.2%
Information Technology and Services
20.8%
Information Technology and Services
15.1%
Computer Software
10.4%
 
Internet
6.0%
Internet
5.6%
Internet
10.6%
Internet
4.2%
 
Telecommunications
4.3%
Financial Services
4.5%
Marketing and Advertising
5.0%
Telecommunications
4.2%
 
Financial Services
4.1%
Hospitality
3.6%
Telecommunications
3.3%
Marketing and Advertising
4.2%
 
Other
41.8%
Other
38.3%
Other
47.9%
Other
52.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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