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Compare Jira Service Desk vs Teamwork Desk

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comparison of Jira Service Desk vs. Teamwork Desk
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Starter
$7 per agent, per month (billed annually)
 
FOR GROWING TEAMS
$20 /agent/month
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
3.1%
 
Information Technology and Services
28.8%
Marketing and Advertising
25.0%
 
Computer Software
15.1%
Information Technology and Services
20.5%
 
Internet
6.0%
Logistics and Supply Chain
6.8%
 
Telecommunications
4.3%
Internet
6.8%
 
Financial Services
4.1%
Computer Software
6.8%
 
Other
41.7%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Internet

The ease of communicating with customers when they send a support ticket, and how it looks just like a normal email.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
Ask Jira Service Desk a QuestionContact Jira Service DeskAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

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