Compare JIRA Service Desk vs Teamwork Desk

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comparison of JIRA Service Desk vs. Teamwork Desk
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 426 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Starter
$7 per agent, per month (billed annually)
 
FOR GROWING TEAMS
$20 /agent/month
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 405 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 406 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 152 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 150 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 397 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
3.1%
 
Information Technology and Services
29.1%
Marketing and Advertising
25.0%
 
Computer Software
15.3%
Information Technology and Services
20.5%
 
Internet
6.1%
Logistics and Supply Chain
6.8%
 
Telecommunications
4.3%
Computer Software
6.8%
 
Financial Services
4.0%
Internet
6.8%
 
Other
41.2%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Ted G.
User in Information Technology and Services

I love that it has everything I need. My tickets come in to the help desk any time someone contacts our support email. It also has a customer portal. The look and feel is great. I like the survey responses. I like the workflow process (triggers). The search...

Most Helpful Critical Review
Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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Kate from G2 Crowd

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