Compare JIRA Service Desk vs Teamwork Desk

See this comparison of JIRA Service Desk vs. Teamwork Desk based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Basic
$5 per agent, per month (billed annually)
 
FOR GROWING TEAMS
$20 /agent/month
Pro
$20 per agent, per month (billed annually)
 
Free Trial
Free Trial
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
3.2%
 
Information Technology and Services
28.5%
Marketing and Advertising
25.6%
 
Computer Software
15.6%
Information Technology and Services
20.9%
 
Internet
6.5%
Computer Software
7.0%
 
Financial Services
4.2%
Internet
7.0%
 
Telecommunications
4.2%
Publishing
4.7%
 
Other
41.1%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

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Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

No workflow, missing integration with outlook

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Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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Ask Teamwork Desk a QuestionContact Teamwork Desk
Kate avatar
Kate from G2 Crowd

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