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Compare Jira Service Desk vs Track-It!

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comparison of Jira Service Desk vs. Track-It!
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 435 reviews. Track-It! rates 3.6/5 stars with 73 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 412 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 413 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 342 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 404 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.7%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
30.6%
 
Information Technology and Services
28.5%
Information Technology and Services
14.0%
 
Computer Software
15.2%
Hospital & Health Care
9.7%
 
Internet
6.1%
Higher Education
7.5%
 
Telecommunications
4.3%
Utilities
5.4%
 
Financial Services
4.1%
Law Practice
5.4%
 
Other
41.9%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

G2 Crowd User in Civil Engineering

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

 
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Kate from G2 Crowd

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