Compare JIRA Service Desk vs Track-It!

See this comparison of JIRA Service Desk vs. Track-It! based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
30.9%
 
Information Technology and Services
28.5%
Information Technology and Services
13.5%
 
Computer Software
15.8%
Hospital & Health Care
10.1%
 
Internet
6.4%
Utilities
5.6%
 
Telecommunications
4.3%
Higher Education
5.6%
 
Financial Services
4.1%
Law Practice
5.6%
 
Other
40.9%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
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Kate from G2 Crowd

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