G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare JIRA Service Desk vs Track-It!

See this

comparison of JIRA Service Desk vs. Track-It!
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 404 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 405 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 396 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
31.9%
 
Information Technology and Services
29.2%
Information Technology and Services
14.3%
 
Computer Software
15.4%
Hospital & Health Care
9.9%
 
Internet
6.2%
Utilities
5.5%
 
Telecommunications
4.3%
Higher Education
5.5%
 
Financial Services
4.0%
Law Practice
5.5%
 
Other
40.9%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
David R.
User in Insurance

It seems overly complex, and updates are made without adequate explanation,

G2 Crowd User in Law Practice

The software was slow to catch up to the times.

 
Ask JIRA Service Desk a QuestionContact JIRA Service DeskRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.