Compare JIRA Service Desk vs Track-It!

See this comparison of JIRA Service Desk vs. Track-It! based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
31.3%
 
Information Technology and Services
28.5%
Information Technology and Services
13.8%
 
Computer Software
15.6%
Hospital & Health Care
10.3%
 
Internet
6.5%
Utilities
5.7%
 
Financial Services
4.2%
Higher Education
5.7%
 
Telecommunications
4.2%
Law Practice
5.7%
 
Other
41.1%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
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Sheehan A.
User in Sports

- Very slow user interface - Feels clunky and very similar to JIRA which is oriented for engineering. Customer Service reps need something that is fast - Lack of mobile tools. No easy way to service tickets on the go - Configuration requires an...

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Amanda D.
Internal Consultant in Oil & Energy

Doesn't require a password for a user to login. Attachments and emails sometimes don't get saved to the ticket after they are uploaded/sent. Should save automatically. The email alerts regarding ticket creation, assignment, and overdue tickets seem...

 
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Kate from G2 Crowd

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