Compare Jira Service Desk, Track-It!, and BMC Remedy

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 415 reviews)
7.9
(Based on 68 reviews)
8.1
(Based on 201 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 416 reviews)
8.0
(Based on 68 reviews)
7.3
(Based on 204 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
7.5
(Based on 41 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.0
(Based on 43 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
7.9
(Based on 53 reviews)
7.6
(Based on 172 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.1
(Based on 41 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 407 reviews)
5.9
(Based on 67 reviews)
6.3
(Based on 201 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
12.3%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
56.2%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.0%
31.5%
74.4%
 
Information Technology and Services
28.5%
Information Technology and Services
13.8%
Information Technology and Services
32.2%
 
Computer Software
15.2%
Hospital & Health Care
9.6%
Telecommunications
9.1%
 
Internet
6.0%
Higher Education
7.4%
Hospital & Health Care
6.2%
 
Telecommunications
4.3%
Utilities
5.3%
Computer Software
4.7%
 
Financial Services
4.1%
Law Practice
5.3%
Higher Education
4.3%
 
Other
41.8%
Other
58.5%
Other
43.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

G2 Crowd User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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Kate from G2 Crowd

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