Compare Jira Service Desk, Track-It!, and Freshservice

 
GET STARTED
$10 /month
BLOSSOM
$19 /agent/month billed yearly
 
FOR GROWING TEAMS
$20 /agent/month
GARDEN
$49 /agent/month billed yearly
 
ESTATE
$79 /agent/month billed yearly
 
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More InformationRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
7.9
(Based on 68 reviews)
8.9
(Based on 391 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.0
(Based on 68 reviews)
9.3
(Based on 393 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
7.5
(Based on 41 reviews)
9.0
(Based on 335 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.0
(Based on 43 reviews)
9.1
(Based on 345 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
7.9
(Based on 53 reviews)
9.3
(Based on 376 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 335 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
5.9
(Based on 67 reviews)
9.5
(Based on 390 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
12.3%
21.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
56.2%
59.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
31.5%
18.3%
 
Information Technology and Services
28.7%
Information Technology and Services
13.8%
Information Technology and Services
22.1%
 
Computer Software
15.2%
Hospital & Health Care
9.6%
Education Management
5.4%
 
Internet
6.0%
Higher Education
7.4%
Hospital & Health Care
4.6%
 
Telecommunications
4.2%
Utilities
5.3%
Construction
3.9%
 
Financial Services
4.1%
Law Practice
5.3%
Computer Software
3.9%
 
Other
41.8%
Other
58.5%
Other
60.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

 
 No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Request More InformationRequest More InformationRequest More InformationRequest More InformationAsk Freshservice a QuestionContact Freshservice
Kate from G2 Crowd

Need help?

I can help.