Compare Jira Service Desk, Track-It!, and ServiceNow

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 415 reviews)
7.9
(Based on 68 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 416 reviews)
8.0
(Based on 68 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
7.5
(Based on 41 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.0
(Based on 43 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
7.9
(Based on 53 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.1
(Based on 41 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 407 reviews)
5.9
(Based on 67 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
12.3%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
56.2%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.0%
31.5%
79.2%
 
Information Technology and Services
28.5%
Information Technology and Services
13.8%
Information Technology and Services
27.4%
 
Computer Software
15.2%
Hospital & Health Care
9.6%
Higher Education
7.7%
 
Internet
6.0%
Higher Education
7.4%
Hospital & Health Care
7.4%
 
Telecommunications
4.3%
Utilities
5.3%
Computer Software
6.7%
 
Financial Services
4.1%
Law Practice
5.3%
Financial Services
5.8%
 
Other
41.8%
Other
58.5%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
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Kate from G2 Crowd

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