Compare Jira Service Desk, Track-It!, and Spiceworks Help Desk

 
GET STARTED
$10 /month
YOU HOST IT
Free
 
FOR GROWING TEAMS
$20 /agent/month
Spiceworks Hosts It
Free
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 415 reviews)
7.9
(Based on 68 reviews)
8.7
(Based on 255 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 416 reviews)
8.0
(Based on 68 reviews)
8.8
(Based on 256 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
7.5
(Based on 41 reviews)
8.9
(Based on 192 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.0
(Based on 43 reviews)
8.9
(Based on 194 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
7.9
(Based on 53 reviews)
8.6
(Based on 208 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.1
(Based on 41 reviews)
9.0
(Based on 155 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 407 reviews)
5.9
(Based on 67 reviews)
8.4
(Based on 256 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
12.3%
22.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
56.2%
64.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.0%
31.5%
13.2%
 
Information Technology and Services
28.5%
Information Technology and Services
13.8%
Information Technology and Services
21.0%
 
Computer Software
15.2%
Hospital & Health Care
9.6%
Education Management
7.4%
 
Internet
6.0%
Higher Education
7.4%
Higher Education
5.9%
 
Telecommunications
4.3%
Utilities
5.3%
Hospital & Health Care
5.3%
 
Financial Services
4.1%
Law Practice
5.3%
Computer Software
3.3%
 
Other
41.8%
Other
58.5%
Other
57.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Ryen B.
Administrator in Higher Education

It can be very slow to respond to simple tasks. The "Help Desk Ticket" search is painfully slow and takes a good 5 minutes to display results.

 
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Kate from G2 Crowd

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