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Compare Jira Service Desk vs UseResponse

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comparison of Jira Service Desk vs. UseResponse
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Enterprise Package
$3000+ per solution
 
FOR GROWING TEAMS
$20 /agent/month
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
13.3%
 
Information Technology and Services
28.8%
Information Technology and Services
25.0%
 
Computer Software
15.1%
Semiconductors
10.0%
 
Internet
6.0%
Internet
10.0%
 
Telecommunications
4.3%
Higher Education
10.0%
 
Financial Services
4.1%
Financial Services
10.0%
 
Other
41.7%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
Elizabeth B.
Industry Analyst / Tech Writer in Information Technology and Services

It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

 
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