Compare JIRA Service Desk vs UseResponse

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comparison of JIRA Service Desk vs. UseResponse
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 426 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Enterprise Package
$3000+ per solution
 
FOR GROWING TEAMS
$20 /agent/month
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 405 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 406 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 152 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 150 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 397 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
14.3%
 
Information Technology and Services
29.1%
Information Technology and Services
26.3%
 
Computer Software
15.3%
Internet
10.5%
 
Internet
6.1%
Computer Software
10.5%
 
Telecommunications
4.3%
Financial Services
10.5%
 
Financial Services
4.0%
Semiconductors
10.5%
 
Other
41.2%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Nicolas C.
Administrator in Information Technology and Services

It's easy to use, feature complete and simplefy ticket management for support department

Most Helpful Critical Review
Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

 
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