Compare JIRA Service Desk vs UseResponse

See this comparison of JIRA Service Desk vs. UseResponse based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Enterprise Package
$3000+ per solution
 
FOR GROWING TEAMS
$20 /agent/month
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
14.3%
 
Information Technology and Services
28.5%
Information Technology and Services
26.3%
 
Computer Software
15.8%
Internet
10.5%
 
Internet
6.4%
Computer Software
10.5%
 
Telecommunications
4.3%
Financial Services
10.5%
 
Financial Services
4.1%
Semiconductors
10.5%
 
Other
40.9%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

 
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