Compare JIRA Service Desk vs UseResponse

See this comparison of JIRA Service Desk vs. UseResponse based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Enterprise Package
$3000+ per solution
 
FOR GROWING TEAMS
$20 /agent/month
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
14.3%
 
Information Technology and Services
28.5%
Information Technology and Services
26.3%
 
Computer Software
15.6%
Internet
10.5%
 
Internet
6.5%
Computer Software
10.5%
 
Financial Services
4.2%
Financial Services
10.5%
 
Telecommunications
4.2%
Semiconductors
10.5%
 
Other
41.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

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Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

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Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

 
Ask JIRA Service Desk a Question
Contact JIRA Service Desk
Ask UseResponse a QuestionContact UseResponse
Kate avatar
Kate from G2 Crowd

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