Compare JIRA Service Desk vs Vision Helpdesk

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comparison of JIRA Service Desk vs. Vision Helpdesk
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FOR GROWING TEAMS
$20 /agent/month
Starter Help Desk
$12 per staff per mo billed annually
 
GET STARTED
$10 /month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 404 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 405 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 396 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
9.1%
 
Information Technology and Services
29.2%
Non-Profit Organization Management
25.5%
 
Computer Software
15.4%
Internet
14.5%
 
Internet
6.2%
Information Technology and Services
12.7%
 
Telecommunications
4.3%
Education Management
5.5%
 
Financial Services
4.0%
Individual & Family Services
5.5%
 
Other
40.9%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Sanket M.
Administrator in Internet

Lack of predefined templates and ease of navigation

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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