Compare JIRA Service Desk vs Whatfix

See this comparison of JIRA Service Desk vs. Whatfix based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
18.2%
 
Information Technology and Services
28.5%
Computer Software
33.3%
 
Computer Software
15.8%
Information Technology and Services
14.3%
 
Internet
6.4%
Consumer Goods
9.5%
 
Telecommunications
4.3%
Internet
7.1%
 
Financial Services
4.1%
Cosmetics
4.8%
 
Other
40.9%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Real Estate

Visibility into INC needs improvement so all users can see tickets easily and metrics on tickets.

Lindsay P.
Administrator in Computer Software

It can be difficult to update flows in advice to prepare for updates we do to our site. There is no easy way to update a current flow and keep it in "draft mode" till we are push site updates.

 
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Kate from G2 Crowd

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