Compare JIRA Service Desk vs Whatfix

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comparison of JIRA Service Desk vs. Whatfix
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 426 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 405 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 406 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 152 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 150 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 397 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
20.0%
 
Information Technology and Services
29.1%
Computer Software
30.4%
 
Computer Software
15.3%
Information Technology and Services
17.4%
 
Internet
6.1%
Consumer Goods
8.7%
 
Telecommunications
4.3%
Internet
6.5%
 
Financial Services
4.0%
Cosmetics
4.3%
 
Other
41.2%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Scott M.
Administrator

Our experience has been amazing throughout our partnership. The main reason I picked Whatfix over other offerings such as WalkMe was the Support that they committed to providing during the onboarding process as well as the ongoing relationship. Also, I...

Most Helpful Critical Review
Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

 
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