Compare JIRA Service Desk vs Whatfix

See this comparison of JIRA Service Desk vs. Whatfix based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
16.7%
 
Information Technology and Services
28.5%
Computer Software
28.9%
 
Computer Software
15.6%
Information Technology and Services
15.8%
 
Internet
6.5%
Consumer Goods
10.5%
 
Financial Services
4.2%
Internet
7.9%
 
Telecommunications
4.2%
Cosmetics
5.3%
 
Other
41.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

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Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Most Helpful Critical Review
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Sheehan A.
User in Sports

- Very slow user interface - Feels clunky and very similar to JIRA which is oriented for engineering. Customer Service reps need something that is fast - Lack of mobile tools. No easy way to service tickets on the go - Configuration requires an...

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Andrew L.
Administrator in Computer Software

Originally speed from Australia was an issue, however, the Whatfix team were very responsive to our feedback and fixed the issue. Thanks!

 
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