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Compare Jira Service Desk vs Whatfix

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comparison of Jira Service Desk vs. Whatfix
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 413 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 414 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 343 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 405 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.5%
18.9%
 
Information Technology and Services
28.8%
Computer Software
29.2%
 
Computer Software
15.1%
Information Technology and Services
18.8%
 
Internet
6.0%
Consumer Goods
10.4%
 
Telecommunications
4.3%
Internet
6.3%
 
Financial Services
4.1%
Telecommunications
4.2%
 
Other
41.7%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Mohit j.
Administrator in Information Technology and Services

- Very intutive interface - Quick and easy to create guides - Easily convert guides to PDFs and videos - Quick and easy integration into the product.

Most Helpful Critical Review
Most Helpful Critical Review
Elizabeth B.
Industry Analyst / Tech Writer in Information Technology and Services

It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
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