Compare JIRA Service Desk vs Zendesk

See this comparison of JIRA Service Desk vs. Zendesk Support based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 405 reviews. Zendesk Support rates 4.2/5 stars with 906 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Essential
$5 /month
 
FOR GROWING TEAMS
$20 /agent/month
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 385 reviews)
8.7
(Based on 843 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 386 reviews)
8.6
(Based on 846 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 143 reviews)
8.3
(Based on 415 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 142 reviews)
8.3
(Based on 431 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 320 reviews)
8.5
(Based on 705 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 135 reviews)
8.5
(Based on 402 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 379 reviews)
8.0
(Based on 843 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.9%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.8%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.3%
15.6%
 
Information Technology and Services
28.6%
Computer Software
20.7%
 
Computer Software
15.7%
Information Technology and Services
14.5%
 
Internet
6.5%
Internet
12.3%
 
Telecommunications
4.2%
Marketing and Advertising
6.5%
 
Financial Services
4.0%
Telecommunications
2.9%
 
Other
40.9%
Other
43.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

You have to manually link issues. If you "open" the service desk of one project, you have to change all the configuration schemes, and the worst, users that are not in the "service desk role" are unable to use the project. There are no notifications for...

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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