Compare JIRA Service Desk vs Zendesk

See this comparison of JIRA Service Desk vs. Zendesk Support based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 410 reviews. Zendesk Support rates 4.2/5 stars with 973 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
Essential
$5 /month
 
FOR GROWING TEAMS
$20 /agent/month
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 390 reviews)
8.7
(Based on 899 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 391 reviews)
8.7
(Based on 902 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.3
(Based on 443 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.4
(Based on 460 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 324 reviews)
8.5
(Based on 755 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
8.6
(Based on 431 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 383 reviews)
8.0
(Based on 897 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.8%
15.3%
 
Information Technology and Services
28.4%
Computer Software
19.9%
 
Computer Software
15.9%
Information Technology and Services
14.4%
 
Internet
6.4%
Internet
12.1%
 
Financial Services
4.2%
Marketing and Advertising
6.4%
 
Telecommunications
4.2%
Retail
3.1%
 
Other
41.0%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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