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Compare Jira Service Desk vs Zoho Desk

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comparison of Jira Service Desk vs. Zoho Desk
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 435 reviews. Zoho Desk rates 4.3/5 stars with 808 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
FREE
$0 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 412 reviews)
8.7
(Based on 739 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 413 reviews)
8.7
(Based on 739 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 155 reviews)
8.3
(Based on 599 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 153 reviews)
8.6
(Based on 598 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 342 reviews)
8.3
(Based on 669 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.6
(Based on 560 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 404 reviews)
8.8
(Based on 730 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
72.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.7%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.6%
6.3%
 
Information Technology and Services
28.5%
Information Technology and Services
25.3%
 
Computer Software
15.2%
Computer Software
11.0%
 
Internet
6.1%
Internet
4.3%
 
Telecommunications
4.3%
Marketing and Advertising
4.1%
 
Financial Services
4.1%
Telecommunications
3.9%
 
Other
41.9%
Other
51.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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