Compare JIRA Service Desk vs Zoho Desk

See this comparison of JIRA Service Desk vs. Zoho Desk based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Zoho Desk rates 4.3/5 stars with 483 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
FREE
$0 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 388 reviews)
8.6
(Based on 446 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 389 reviews)
8.6
(Based on 446 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 144 reviews)
8.3
(Based on 351 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 143 reviews)
8.6
(Based on 353 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 323 reviews)
8.2
(Based on 402 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 136 reviews)
8.6
(Based on 329 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 382 reviews)
8.8
(Based on 438 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.5%
7.6%
 
Information Technology and Services
28.5%
Information Technology and Services
25.5%
 
Computer Software
15.6%
Computer Software
11.1%
 
Internet
6.5%
Internet
4.5%
 
Financial Services
4.2%
Marketing and Advertising
4.5%
 
Telecommunications
4.2%
Telecommunications
4.1%
 
Other
41.1%
Other
50.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

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Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Religious Institutions

Does not follow any standard ticketing workflows established by tools such as Remedy or ServiceNow

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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