Compare JIRA Service Desk vs Zoho Desk

See this comparison of JIRA Service Desk vs. Zoho Desk based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Zoho Desk rates 4.3/5 stars with 519 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
FREE
$0 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 393 reviews)
8.6
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 394 reviews)
8.6
(Based on 480 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 145 reviews)
8.3
(Based on 379 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.6
(Based on 144 reviews)
8.6
(Based on 382 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 326 reviews)
8.2
(Based on 430 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 137 reviews)
8.6
(Based on 355 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 385 reviews)
8.8
(Based on 471 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
72.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
20.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
41.7%
7.0%
 
Information Technology and Services
28.5%
Information Technology and Services
26.1%
 
Computer Software
15.8%
Computer Software
10.8%
 
Internet
6.4%
Marketing and Advertising
4.5%
 
Telecommunications
4.3%
Internet
4.4%
 
Financial Services
4.1%
Telecommunications
4.1%
 
Other
40.9%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Real Estate

Visibility into INC needs improvement so all users can see tickets easily and metrics on tickets.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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