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Compare JIRA Service Desk vs Zoho Desk

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comparison of JIRA Service Desk vs. Zoho Desk
based on data from user reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Zoho Desk rates 4.3/5 stars with 646 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
GET STARTED
$10 /month
FREE
$0 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 404 reviews)
8.7
(Based on 592 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 405 reviews)
8.6
(Based on 594 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 151 reviews)
8.4
(Based on 472 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 149 reviews)
8.6
(Based on 474 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 335 reviews)
8.3
(Based on 536 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 140 reviews)
8.6
(Based on 445 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 396 reviews)
8.9
(Based on 585 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
17.1%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.5%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.4%
6.4%
 
Information Technology and Services
29.2%
Information Technology and Services
25.8%
 
Computer Software
15.4%
Computer Software
10.7%
 
Internet
6.2%
Telecommunications
4.5%
 
Telecommunications
4.3%
Marketing and Advertising
4.2%
 
Financial Services
4.0%
Internet
3.9%
 
Other
40.9%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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