Compare Jira Service Desk, Zoho Desk, and BMC Remedy

 
GET STARTED
$10 /month
FREE
$0 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.7
(Based on 829 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.6
(Based on 829 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.3
(Based on 677 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.5
(Based on 676 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
8.3
(Based on 744 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.6
(Based on 630 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
8.8
(Based on 819 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
72.5%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
21.6%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
5.9%
74.3%
 
Information Technology and Services
28.7%
Information Technology and Services
24.9%
Information Technology and Services
32.4%
 
Computer Software
15.2%
Computer Software
10.4%
Telecommunications
9.1%
 
Internet
6.0%
Internet
4.2%
Hospital & Health Care
6.2%
 
Telecommunications
4.2%
Telecommunications
4.2%
Higher Education
4.4%
 
Financial Services
4.1%
Marketing and Advertising
4.2%
Computer Software
4.4%
 
Other
41.8%
Other
52.1%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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