Compare Jira Service Desk, Zoho Desk, and Freshdesk

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Jira Service Desk
Zoho Desk
Optimized for quick response
Freshdesk
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Jira Service Desk
Jira Service Desk
4.1
Based on 439 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 908 reviews
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
FOR GROWING TEAMS
$20 /agent/month
FREE
$0 /agent/month
Sprout
Free for UNLIMITED agents
 
GET STARTED
$10 /month
PROFESSIONAL
$12 /agent/month
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.8
(Based on 830 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.6
(Based on 830 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.3
(Based on 677 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.5
(Based on 676 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
8.3
(Based on 745 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.6
(Based on 630 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
8.8
(Based on 820 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
72.5%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
21.6%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
5.9%
10.7%
 
Information Technology and Services
28.7%
Information Technology and Services
24.9%
Information Technology and Services
20.6%
 
Computer Software
15.2%
Computer Software
10.4%
Computer Software
14.2%
 
Internet
6.0%
Internet
4.2%
Internet
5.9%
 
Telecommunications
4.2%
Telecommunications
4.2%
Education Management
3.7%
 
Financial Services
4.1%
Marketing and Advertising
4.2%
E-Learning
3.5%
 
Other
41.8%
Other
52.1%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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