Compare Jira Service Desk, Zoho Desk, and Micro Focus Service Management Automation

 
GET STARTED
$10 /month
FREE
$0 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.8
(Based on 833 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.6
(Based on 833 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.3
(Based on 680 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.5
(Based on 679 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
8.3
(Based on 748 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.6
(Based on 632 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
8.8
(Based on 823 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
72.6%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
21.5%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
5.9%
69.2%
 
Information Technology and Services
28.7%
Information Technology and Services
24.9%
Information Technology and Services
25.4%
 
Computer Software
15.2%
Computer Software
10.4%
Hospital & Health Care
10.2%
 
Internet
6.0%
Internet
4.2%
Insurance
8.5%
 
Telecommunications
4.2%
Telecommunications
4.1%
Airlines/Aviation
8.5%
 
Financial Services
4.1%
Marketing and Advertising
4.1%
Utilities
3.4%
 
Other
41.8%
Other
52.2%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
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Kate from G2 Crowd

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