Compare Jira Service Desk, Zoho Desk, and ServiceNow

 
GET STARTED
$10 /month
FREE
$0 /agent/month
 
FOR GROWING TEAMS
$20 /agent/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 416 reviews)
8.8
(Based on 845 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 417 reviews)
8.7
(Based on 845 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 156 reviews)
8.3
(Based on 692 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 154 reviews)
8.5
(Based on 691 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 345 reviews)
8.3
(Based on 758 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 143 reviews)
8.6
(Based on 643 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 408 reviews)
8.8
(Based on 835 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
72.8%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.6%
21.4%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
42.9%
5.8%
79.2%
 
Information Technology and Services
28.7%
Information Technology and Services
24.8%
Information Technology and Services
27.4%
 
Computer Software
15.2%
Computer Software
10.4%
Higher Education
7.7%
 
Internet
6.0%
Marketing and Advertising
4.2%
Hospital & Health Care
7.4%
 
Telecommunications
4.2%
Internet
4.2%
Computer Software
6.7%
 
Financial Services
4.1%
Telecommunications
4.1%
Financial Services
5.8%
 
Other
41.8%
Other
52.3%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
 No videos provided.
No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho DeskAsk ServiceNow a QuestionContact ServiceNow
Kate from G2 Crowd

Need help?

I can help.