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Compare Jitbit Helpdesk vs Freshdesk

See this

comparison of Jitbit Helpdesk vs. Freshdesk
based on data from user reviews. Jitbit Helpdesk rates 4.2/5 stars with 31 reviews. Freshdesk rates 4.4/5 stars with 1,872 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise
$3,199
Sprout
Free for UNLIMITED agents
 
SaaS (hosted)
from $24 per month
Blossom
$19 / agent / month billed annually
 
Small
$1,199
Garden
$35 / agent / month billed annually
 
Company
$1,899
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 27 reviews)
8.6
(Based on 1,737 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 27 reviews)
8.9
(Based on 1,747 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 18 reviews)
8.7
(Based on 1,284 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 18 reviews)
8.8
(Based on 1,317 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 25 reviews)
9.0
(Based on 1,685 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 18 reviews)
9.0
(Based on 1,252 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.8
(Based on 1,732 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.7%
54.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
61.3%
34.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.0%
10.2%
 
Information Technology and Services
17.8%
Information Technology and Services
20.7%
 
Consumer Goods
8.9%
Computer Software
14.4%
 
Retail
6.7%
Internet
6.0%
 
Outsourcing/Offshoring
4.4%
Education Management
3.7%
 
Media Production
4.4%
E-Learning
3.4%
 
Other
57.8%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cody C.
User

Easy to use interface that was able to be used on all browsers with minimal employee training

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Sometimes it will automatically log you out.

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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