Compare KANA Enterprise vs Intercom

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comparison of KANA Enterprise vs. Intercom
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Intercom rates 4.3/5 stars with 689 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KANA Enterprise
Intercom
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
Intercom
Intercom
4.3
Based on 689 reviews
Optimized for quick response
 
Engage
$53 starting from
 
Respond
$53 starting from
 
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 628 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.8
(Based on 633 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.5
(Based on 281 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.8
(Based on 296 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.7
(Based on 593 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.9
(Based on 285 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.7
(Based on 625 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
69.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
26.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
4.1%
 
Information Technology and Services
18.8%
Computer Software
24.7%
 
Telecommunications
12.5%
Internet
16.8%
 
Retail
12.5%
Information Technology and Services
15.2%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
6.9%
 
Insurance
12.5%
Education Management
2.0%
 
Other
31.3%
Other
34.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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