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Compare KANA Enterprise vs Kayako

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comparison of KANA Enterprise vs. Kayako
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Kayako rates 4.1/5 stars with 168 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KANA Enterprise
Kayako
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Add Product
KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
Kayako
Kayako
4.1
Based on 168 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.3
(Based on 161 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.6
(Based on 159 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.2
(Based on 115 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.2
(Based on 120 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.4
(Based on 149 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 120 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
7.4
(Based on 158 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
57.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
36.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
6.7%
 
Information Technology and Services
18.8%
Information Technology and Services
23.9%
 
Telecommunications
12.5%
Computer Software
17.6%
 
Retail
12.5%
Telecommunications
6.8%
 
Outsourcing/Offshoring
12.5%
Internet
5.4%
 
Insurance
12.5%
Marketing and Advertising
3.9%
 
Other
31.3%
Other
42.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No screenshots provided.
 No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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