Compare KANA Enterprise vs Kayako

See this comparison of KANA Enterprise vs. Kayako based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.5
(Based on 139 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
7.8%
 
Information Technology and Services
18.8%
Information Technology and Services
26.0%
 
Financial Services
12.5%
Computer Software
16.4%
 
Outsourcing/Offshoring
12.5%
Telecommunications
7.9%
 
Telecommunications
12.5%
Internet
4.5%
 
Insurance
12.5%
Marketing and Advertising
4.0%
 
Other
31.3%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kate from G2 Crowd

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