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Compare KANA Enterprise vs Kayako

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comparison of KANA Enterprise vs. Kayako
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KANA Enterprise
Kayako
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.5
(Based on 143 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
7.5%
 
Information Technology and Services
18.8%
Information Technology and Services
24.7%
 
Financial Services
12.5%
Computer Software
16.7%
 
Outsourcing/Offshoring
12.5%
Telecommunications
7.5%
 
Telecommunications
12.5%
Internet
5.4%
 
Insurance
12.5%
Marketing and Advertising
3.8%
 
Other
31.3%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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