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Compare KANA Enterprise vs KnowledgeOwl

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comparison of KANA Enterprise vs. KnowledgeOwl
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
25.0%
 
Information Technology and Services
18.8%
Computer Software
22.5%
 
Telecommunications
12.5%
Internet
8.5%
 
Retail
12.5%
Information Technology and Services
8.5%
 
Outsourcing/Offshoring
12.5%
Education Management
8.5%
 
Insurance
12.5%
Non-Profit Organization Management
7.0%
 
Other
31.3%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Darren M.
Administrator in Information Technology and Services

Efficient Content Management, ability to customise the UI and to use the API to integrate with our service desk. I also find that the product team are continuing to develop the product and their response to customer's needs is extremely agile.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
 No screenshots provided.
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Kate from G2 Crowd

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