Compare KANA Enterprise vs KnowledgeOwl

See this comparison of KANA Enterprise vs. KnowledgeOwl based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. KnowledgeOwl rates 4.5/5 stars with 64 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 63 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 63 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 46 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 49 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 57 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.6
(Based on 46 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.3
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
31.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
23.4%
 
Information Technology and Services
18.8%
Computer Software
24.2%
 
Financial Services
12.5%
Education Management
9.1%
 
Outsourcing/Offshoring
12.5%
Internet
9.1%
 
Telecommunications
12.5%
Non-Profit Organization Management
7.6%
 
Insurance
12.5%
Marketing and Advertising
6.1%
 
Other
31.3%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Holly W.
User in Computer Software

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
 No screenshots provided.
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Kate from G2 Crowd

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