Compare Kana vs KnowledgeOwl

See this comparison of KANA Enterprise vs. KnowledgeOwl based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 62 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
23.8%
 
Information Technology and Services
18.8%
Computer Software
25.0%
 
Financial Services
12.5%
Education Management
9.4%
 
Outsourcing/Offshoring
12.5%
Internet
9.4%
 
Telecommunications
12.5%
Non-Profit Organization Management
7.8%
 
Insurance
12.5%
Marketing and Advertising
6.3%
 
Other
31.3%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Medical Devices

The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
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Kate from G2 Crowd

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