Compare KANA Enterprise, KnowledgeOwl, and Freshdesk

 
Additional Users
$20 month
Sprout
Free for UNLIMITED agents
 
KnowledgeOwl Subscription
$49 month
Blossom
$19 / agent / month billed annually
 
Additional Knowledge Bases
$30 month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.1
(Based on 67 reviews)
8.6
(Based on 1,867 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 67 reviews)
8.9
(Based on 1,877 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 50 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 53 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 61 reviews)
9.0
(Based on 1,812 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 50 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.4
(Based on 67 reviews)
8.8
(Based on 1,862 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
30.9%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
44.1%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
25.0%
10.7%
 
Information Technology and Services
18.8%
Computer Software
22.5%
Information Technology and Services
20.5%
 
Telecommunications
12.5%
Internet
8.5%
Computer Software
14.1%
 
Retail
12.5%
Information Technology and Services
8.5%
Internet
6.0%
 
Outsourcing/Offshoring
12.5%
Education Management
8.5%
Education Management
3.7%
 
Insurance
12.5%
Non-Profit Organization Management
7.0%
E-Learning
3.5%
 
Other
31.3%
Other
45.1%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Computer Software

KnowledgeOwl is essential to how I communicate with my team, offer documentation, and make sure that we're all on the same page with process. It's easy to see that KnowledgeOwl is made with love and the decisions they make on how to build the software,...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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