Compare KANA Enterprise, KnowledgeOwl, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
KnowledgeOwl Subscription
$49 month
Customer Engagement Plan
$115 /month per user
 
Additional Knowledge Bases
$30 month
Dynamics 365 Plan
$210 /month per user
 
Additional Users
$20 month
Unified Operations Plan
$190 /month per user
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.1
(Based on 67 reviews)
8.1
(Based on 837 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 67 reviews)
7.5
(Based on 843 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 50 reviews)
7.2
(Based on 249 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 53 reviews)
7.7
(Based on 242 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 61 reviews)
7.6
(Based on 727 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 50 reviews)
7.8
(Based on 237 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.4
(Based on 67 reviews)
6.5
(Based on 832 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
30.9%
30.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
44.1%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
25.0%
30.3%
 
Information Technology and Services
18.8%
Computer Software
22.5%
Information Technology and Services
11.1%
 
Telecommunications
12.5%
Internet
8.5%
Computer Software
6.7%
 
Retail
12.5%
Information Technology and Services
8.5%
Retail
5.0%
 
Outsourcing/Offshoring
12.5%
Education Management
8.5%
Marketing and Advertising
4.0%
 
Insurance
12.5%
Non-Profit Organization Management
7.0%
Financial Services
4.0%
 
Other
31.3%
Other
45.1%
Other
69.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

G2 Crowd User in Internet

The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
Request More InformationRequest More InformationAsk KnowledgeOwl a QuestionContact KnowledgeOwlRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.