Compare KANA Enterprise, KnowledgeOwl, and NetSuite CRM

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.1
(Based on 67 reviews)
7.6
(Based on 212 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 67 reviews)
6.6
(Based on 213 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 50 reviews)
6.0
(Based on 113 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 53 reviews)
6.8
(Based on 118 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 61 reviews)
6.8
(Based on 184 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 50 reviews)
6.5
(Based on 116 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.4
(Based on 67 reviews)
6.1
(Based on 214 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
30.9%
34.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
44.1%
58.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
25.0%
6.6%
 
Information Technology and Services
18.8%
Computer Software
22.5%
Computer Software
17.6%
 
Telecommunications
12.5%
Internet
8.5%
Information Technology and Services
12.9%
 
Retail
12.5%
Information Technology and Services
8.5%
Marketing and Advertising
6.1%
 
Outsourcing/Offshoring
12.5%
Education Management
8.5%
Retail
3.9%
 
Insurance
12.5%
Non-Profit Organization Management
7.0%
Internet
2.9%
 
Other
31.3%
Other
45.1%
Other
56.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

G2 Crowd User in Computer Software

I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so...

Eric M.
Administrator in Mining & Metals

That is if very customizable. If you are willing to shell out some time and money you can make this product do pretty much anything that your business would need.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 Crowd User in Higher Education

It is highly complicated to do the simplest of tasks and since NetSuite does about everything, it does everything mediocre. I've always thought that a Engineer must have designed this tool, which would explain the steps involved to add a new product or even...

 
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