Compare KANA Enterprise, KnowledgeOwl, and Oracle Service Cloud (formerly RightNow)

 
KnowledgeOwl Subscription
$49 month
 
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.1
(Based on 67 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 67 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
9.0
(Based on 50 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 53 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.7
(Based on 61 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 50 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.4
(Based on 67 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
30.9%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
44.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
25.0%
57.9%
 
Information Technology and Services
18.8%
Computer Software
22.5%
Information Technology and Services
20.4%
 
Telecommunications
12.5%
Internet
8.5%
Retail
10.8%
 
Retail
12.5%
Information Technology and Services
8.5%
Financial Services
6.5%
 
Outsourcing/Offshoring
12.5%
Education Management
8.5%
Computer Software
6.5%
 
Insurance
12.5%
Non-Profit Organization Management
7.0%
Pharmaceuticals
4.3%
 
Other
31.3%
Other
45.1%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

G2 Crowd User in Computer Software

I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.No downloads provided.
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