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Compare KANA Enterprise vs LiveAgent

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comparison of KANA Enterprise vs. LiveAgent
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. LiveAgent rates 4.5/5 stars with 868 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.9
(Based on 802 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.0
(Based on 803 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.1
(Based on 760 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.1
(Based on 791 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
64.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
13.2%
 
Information Technology and Services
18.8%
Information Technology and Services
13.0%
 
Telecommunications
12.5%
Computer Software
7.7%
 
Retail
12.5%
Internet
5.8%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
4.5%
 
Insurance
12.5%
Retail
4.4%
 
Other
31.3%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

Haven't used it enough to identify what I actively dislike.

 
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Kate from G2 Crowd

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