Compare Kana vs LiveAgent

See this comparison of KANA Enterprise vs. LiveAgent based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. LiveAgent rates 4.5/5 stars with 608 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 569 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.0
(Based on 569 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.7
(Based on 397 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.9
(Based on 398 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.1
(Based on 537 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.1
(Based on 385 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.2
(Based on 559 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
24.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
11.9%
 
Information Technology and Services
18.8%
Information Technology and Services
12.3%
 
Financial Services
12.5%
Computer Software
7.4%
 
Outsourcing/Offshoring
12.5%
Internet
6.4%
 
Telecommunications
12.5%
Retail
5.6%
 
Insurance
12.5%
Telecommunications
3.3%
 
Other
31.3%
Other
64.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

 
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Kate from G2 Crowd

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