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Compare KANA Enterprise vs LiveAgent

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comparison of KANA Enterprise vs. LiveAgent
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. LiveAgent rates 4.4/5 stars with 724 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 671 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.0
(Based on 671 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.7
(Based on 445 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.9
(Based on 444 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.1
(Based on 634 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.1
(Based on 432 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.0
(Based on 660 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
60.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
25.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
13.7%
 
Information Technology and Services
18.8%
Information Technology and Services
13.0%
 
Financial Services
12.5%
Computer Software
7.8%
 
Outsourcing/Offshoring
12.5%
Internet
5.3%
 
Telecommunications
12.5%
Retail
5.0%
 
Insurance
12.5%
Telecommunications
3.9%
 
Other
31.3%
Other
65.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User

Haven't used it enough to identify what I actively dislike.

 
 No screenshots provided.
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Kate from G2 Crowd

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