Compare KANA Enterprise, LiveAgent, and Intercom

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KANA Enterprise
LiveAgent
Intercom
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
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Intercom
Intercom
4.3
Based on 689 reviews
Optimized for quick response
 
All-inclusive
$39/month User Seat
Engage
$53 starting from
 
Ticket+Chat
$29/month User Seat
Respond
$53 starting from
 
Ticket
$9/month User Seat
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 900 reviews)
8.7
(Based on 628 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 901 reviews)
8.8
(Based on 633 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.9
(Based on 615 reviews)
8.5
(Based on 281 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 612 reviews)
8.8
(Based on 296 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 857 reviews)
8.7
(Based on 593 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.2
(Based on 599 reviews)
8.9
(Based on 285 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.1
(Based on 888 reviews)
8.7
(Based on 625 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
61.4%
69.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
26.2%
26.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
12.3%
4.1%
 
Information Technology and Services
18.8%
Information Technology and Services
11.9%
Computer Software
24.7%
 
Telecommunications
12.5%
Computer Software
7.1%
Internet
16.8%
 
Retail
12.5%
Computer & Network Security
5.9%
Information Technology and Services
15.2%
 
Outsourcing/Offshoring
12.5%
Internet
5.6%
Marketing and Advertising
6.9%
 
Insurance
12.5%
Marketing and Advertising
4.2%
Education Management
2.0%
 
Other
31.3%
Other
65.4%
Other
34.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

the application in the mobile is not what one would expect, for an application of a cast like this, the truth is something that disappoints me a little, when I acquire something of this price, I hope, that the functionalities are optimal in all devices,...

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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