Compare KANA Enterprise, LiveAgent, and LiveChat

 
All-inclusive
$39/month User Seat
Starter
$16 per seat / month
 
Ticket+Chat
$29/month User Seat
Team
$33 per seat / month
 
Ticket
$9/month User Seat
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 901 reviews)
9.2
(Based on 505 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 902 reviews)
9.4
(Based on 504 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.9
(Based on 615 reviews)
9.2
(Based on 209 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 612 reviews)
9.2
(Based on 209 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 858 reviews)
9.2
(Based on 465 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.2
(Based on 599 reviews)
9.2
(Based on 202 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.1
(Based on 889 reviews)
8.5
(Based on 503 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
61.4%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
26.2%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
12.4%
16.2%
 
Information Technology and Services
18.8%
Information Technology and Services
12.0%
Computer Software
9.5%
 
Telecommunications
12.5%
Computer Software
7.1%
Information Technology and Services
8.6%
 
Retail
12.5%
Computer & Network Security
5.9%
Internet
5.0%
 
Outsourcing/Offshoring
12.5%
Internet
5.6%
Retail
4.9%
 
Insurance
12.5%
Marketing and Advertising
4.1%
Telecommunications
3.5%
 
Other
31.3%
Other
65.3%
Other
68.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Shawn l.
Consultant

Nothing really. Program is amazing

G2 Crowd User in Information Technology and Services

The lag on server response when we are close to max capacity.

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.
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Kate from G2 Crowd

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