Compare KANA Enterprise, LiveAgent, and TeamSupport

 
All-inclusive
$39/month User Seat
Support Desk
$50 / agent / month billed annually
 
Ticket+Chat
$29/month User Seat
Enterprise
$65 / agent / month billed annually
 
Ticket
$9/month User Seat
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 901 reviews)
8.7
(Based on 494 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 902 reviews)
8.8
(Based on 495 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.9
(Based on 615 reviews)
8.5
(Based on 234 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 612 reviews)
8.9
(Based on 236 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 858 reviews)
9.0
(Based on 449 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.2
(Based on 599 reviews)
9.3
(Based on 241 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.1
(Based on 889 reviews)
9.1
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
61.4%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
26.2%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
12.4%
11.2%
 
Information Technology and Services
18.8%
Information Technology and Services
12.0%
Computer Software
27.1%
 
Telecommunications
12.5%
Computer Software
7.1%
Information Technology and Services
20.8%
 
Retail
12.5%
Computer & Network Security
5.9%
Internet
5.7%
 
Outsourcing/Offshoring
12.5%
Internet
5.6%
Financial Services
4.5%
 
Insurance
12.5%
Marketing and Advertising
4.1%
Hospitality
3.6%
 
Other
31.3%
Other
65.3%
Other
38.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

G2 Crowd User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
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Kate from G2 Crowd

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