Compare KANA Enterprise, LiveAgent, and Zendesk Support

 
All-inclusive
$39/month User Seat
Essential
$5 /month
 
Ticket+Chat
$29/month User Seat
Team
$19 /month
 
Ticket
$9/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
9.0
(Based on 901 reviews)
8.8
(Based on 1,284 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
9.1
(Based on 902 reviews)
8.7
(Based on 1,288 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.9
(Based on 615 reviews)
8.3
(Based on 609 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
9.0
(Based on 612 reviews)
8.4
(Based on 632 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
9.2
(Based on 858 reviews)
8.5
(Based on 1,095 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.2
(Based on 599 reviews)
8.6
(Based on 592 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
9.1
(Based on 889 reviews)
7.9
(Based on 1,275 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
61.4%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
26.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
12.4%
16.4%
 
Information Technology and Services
18.8%
Information Technology and Services
12.0%
Computer Software
18.0%
 
Telecommunications
12.5%
Computer Software
7.1%
Information Technology and Services
15.3%
 
Retail
12.5%
Computer & Network Security
5.9%
Internet
10.5%
 
Outsourcing/Offshoring
12.5%
Internet
5.6%
Marketing and Advertising
4.9%
 
Insurance
12.5%
Marketing and Advertising
4.1%
Telecommunications
3.3%
 
Other
31.3%
Other
65.3%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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