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Compare KANA Enterprise vs LiveHelpNow

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comparison of KANA Enterprise vs. LiveHelpNow
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
19.1%
 
Information Technology and Services
18.8%
Information Technology and Services
7.9%
 
Telecommunications
12.5%
Retail
5.8%
 
Retail
12.5%
Insurance
4.3%
 
Outsourcing/Offshoring
12.5%
Consumer Goods
4.3%
 
Insurance
12.5%
Business Supplies and Equipment
4.3%
 
Other
31.3%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

G2 Crowd User

Our company has been using LiveHelpNow for almost a year now with very little issues. Even when there were issues, their team was very responsive and solved our issues in a timely manner. The on boarding process was easy and their support team was very...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

 
 No screenshots provided.
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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