Compare KANA Enterprise vs LiveHelpNow

See this comparison of KANA Enterprise vs. LiveHelpNow based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. LiveHelpNow rates 4.2/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.8
(Based on 96 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.8
(Based on 96 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.6
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.5
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.7
(Based on 86 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.0
(Based on 95 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
31.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
18.3%
 
Information Technology and Services
18.8%
Information Technology and Services
7.7%
 
Financial Services
12.5%
Retail
6.2%
 
Outsourcing/Offshoring
12.5%
Insurance
4.6%
 
Telecommunications
12.5%
Consumer Goods
4.6%
 
Insurance
12.5%
Construction
3.8%
 
Other
31.3%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Mathew B.
Administrator

I like the ease of the system. I like where it offers different options to better help customers.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

 
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LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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