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Compare KANA Enterprise vs LiveHelpNow

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comparison of KANA Enterprise vs. LiveHelpNow
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. LiveHelpNow rates 4.2/5 stars with 108 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
18.5%
 
Information Technology and Services
18.8%
Information Technology and Services
8.1%
 
Financial Services
12.5%
Retail
5.9%
 
Outsourcing/Offshoring
12.5%
Construction
4.4%
 
Telecommunications
12.5%
Insurance
4.4%
 
Insurance
12.5%
Consumer Goods
4.4%
 
Other
31.3%
Other
72.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Jasper H.
Internal Consultant

The thought put into website integration. You don't have to install a standalone application as an operator.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
 No screenshots provided.
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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