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Compare KANA Enterprise vs MindTouch

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comparison of KANA Enterprise vs. MindTouch
based on data from user reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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KANA Enterprise
MindTouch
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KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
 
Information Technology and Services
18.8%
Computer Software
36.4%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
 
Retail
12.5%
Financial Services
7.6%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
 
Insurance
12.5%
Internet
4.5%
 
Other
31.3%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
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Kate from G2 Crowd

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