Compare KANA Enterprise, MindTouch, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
Customer Engagement Plan
$115 /month per user
 
Dynamics 365 Plan
$210 /month per user
 
Unified Operations Plan
$190 /month per user
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 11 reviews)
8.3
(Based on 50 reviews)
8.1
(Based on 840 reviews)
Ease of UseSee More
Ease of UseSee More
8.5
(Based on 11 reviews)
8.3
(Based on 50 reviews)
7.5
(Based on 846 reviews)
Ease of SetupSee More
Ease of SetupSee More
6.8
(Based on 7 reviews)
8.0
(Based on 42 reviews)
7.2
(Based on 249 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.0
(Based on 7 reviews)
8.4
(Based on 43 reviews)
7.7
(Based on 242 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.8
(Based on 8 reviews)
8.8
(Based on 49 reviews)
7.6
(Based on 730 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 42 reviews)
7.8
(Based on 237 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 11 reviews)
8.1
(Based on 49 reviews)
6.5
(Based on 835 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
18.4%
30.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
59.2%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
22.4%
30.3%
 
Information Technology and Services
18.8%
Computer Software
36.4%
Information Technology and Services
11.0%
 
Telecommunications
12.5%
Information Technology and Services
16.7%
Computer Software
6.7%
 
Retail
12.5%
Financial Services
7.6%
Retail
5.0%
 
Outsourcing/Offshoring
12.5%
Telecommunications
6.1%
Marketing and Advertising
4.0%
 
Insurance
12.5%
Internet
4.5%
Financial Services
4.0%
 
Other
31.3%
Other
28.8%
Other
69.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
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Kate from G2 Crowd

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